Process Trainer
2 weeks ago
BPO Trainer
Job Discription
We are looking for a dynamic call center trainer to join our company. In this role, you'll be responsible for scheduling and conducting training sessions for both new and experienced call center agents, managing the training budget, and supporting employees to keep productivity up.
To ensure success as a call center trainer, you should have excellent knowledge of call center procedures and expertise in quality assurance. Ultimately, a top-notch call center trainer should be a friendly, approachable individual with effective teaching and communication skills.
**BPO Process Trainer Responsibilities**:
- Developing call centers' education materials, such as digital presentations, how-to manuals, and instructional videos.
- Preparing procedures and policies regarding sales techniques and appropriate agent conduct.
- Scheduling and conducting training sessions on various call center topics to prepare and support new employees.
- Training experienced employees on new or updated call center procedures to improve their performance.
- Observing the daily operations of call center employees and identifying any areas of improvement.
- Liaising with team leaders and managers to conduct on-the-job coaching.
- Measuring the effectiveness of training sessions and preparing individual or team progress reports.
- Creating and managing the training budget.
- Ensuring employees keep up their productivity and maintain high levels of customer satisfaction.
**BPO Process Trainer Requirements**:
- A bachelor's degree in human resources, or a related field.
- At least 1 year’ experience working as a call center trainer
- Excellent knowledge of sales techniques and customer service best practices.
- Strong teaching abilities and mentoring skills.
- Good communication, interpersonal, and conflict resolution skills.
- Ability to provide leadership to personnel in a fast-paced and stressful work environment.
- **Shift - Day Shift**:
- **Location
- Banner Pune**:
- **Salary
- upto 25K**:
- **For more details:
-**:
- **Contact
- HR Dipika 8409250974**
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹20,000.00 - ₹25,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Commission pay
- Performance bonus
- Quarterly bonus
- Yearly bonus
**Speak with the employer**
+91 8409250974
-
Process Trainer
3 days ago
Navi Mumbai, Maharashtra, India Hemocean outsourcing Full timeProcess Trainer Experience - 1 Year As Trainer ( General Insurance Process ) Location - Airoli Salary - 25k to 28k Inhand Qualification - HSC Immediate Joiner **Job Types**: Full-time, Permanent **Salary**: ₹19,392.50 - ₹26,812.74 per month Schedule: - Day shift Application Question(s): - Experience - 1 Year As Trainer ( General Insurance...
-
Process Trainer
4 weeks ago
Viman Nagar, Pune, Maharashtra, India POWER PLACEMENT AND CONSULTANCY SERVICES Full time**Duties and Responsibilities**: - Facilitate the integration of content with the knowledge and experience of the trainers. - Use a variety of training strategies/learning experiences - Review written materials of training participants - Seek feedback from participants - Modify the training approach and then observe and record the effects of the changes -...
-
Process Trainer
5 days ago
Pune, India United Consulting Full time**Position - Process Trainer - Call 9156222017** - Conduct and periodically review contents of the initial training - Ensure the session plan is followed and all topics are covered on a timely basis - Ensure regular assessments are conducted with trainees as per process requirement - Develop and conduct continuing training courses for existing employees to...
-
Process Trainer
4 weeks ago
Pune, India Principle Infra Projects Pvt Ltd Pune Full time**JOB DESCRIPTION FOR PROCESS LEAD TRAINER - LEARNING AND DEVELOPMENT** - **Experience in understanding and training new hire on the company business process** - **Experience in curating PPT presentations and handling MIS of process certified joiners.** - **Excellent communication skills ( English, Hindi ) with Marathi ( optional)** - **Commanding...
-
Process Trainer Telecom Process
4 weeks ago
Pune, Maharashtra, India Genesis HR Services Full timeRole Designation: - Process Trainer Position Summary - The job holder will ensure activities related to delivery of trainings, assessments, and corresponding logistics with the objective to provide employees with supportive training environment and management with training data. Required skill set - Specific to the client requirements: - Train new...
-
Process Trainer/soft Skill Trainer
5 days ago
Mumbai, Maharashtra, India Teleperformance Full time**We are at TELEPERFORMANCE hiring for Process Trainer/Soft skill Trainer.** **REQUIREMENTS**: - Graduation is mandatory - Minimum 1 year experience as a trainer. - Excellent Communication skills. - Have knowledge of the KPIs as a Trainer. **LOCATION**: Bhayandar, Maharashtra. Pay: ₹50,090.11 - ₹58,181.69 per month **Benefits**: - Health...
-
Process Trainer
6 days ago
Pune, India Capita Full timeContributes to moderately complex aspects of a project; works both independently and collaboratively. **Job title**: Process Trainer Contributes to moderately complex aspects of a project; works both independently and collaboratively. **Location**: India - Pune - Magarpatta , India **Time Type**: Full time **Contract Type**: Permanent
-
Upstox Process
2 days ago
Mumbai, Maharashtra, India Maa Narmada Full timePlease find below JD for hiring Trainer for UPSTOX HNI process. Position - Trainer Location - Airoli Ctc : 3-4LPA **Job Description**: 1. BPO experience is a must 2. Should have minimum 1yr experience as Trainer 3. Broking experience - Mandatory 4. Should have excellent communication skills (Written & Verbal) 5. Deploy a wide variety of training...
-
Bpo Product
16 hours ago
Pune, Maharashtra, India Calling24o7 BPO Pvt Ltd Full time_**Job description**:_ - **Should have minimum 1 to 3 years experience as BPO Process Trainer with a Voice process.**: - **Handling End to End Process Training for New Hire Team as per the client need and requirement.**: - **Ensuring process training with the Modules. PPT(s) prepared before the training starts.**: - **Handling the mock calls; barging live...
-
Process Trainer
4 weeks ago
Undri, Pune, Maharashtra, India Ontogen Digital Private Limited Full time**Job Title: Process Trainer** **Location: Pune** *** **Industry : Sales** **Responsibilities**: - Evaluate sales team leaders' and sales heads' competencies and identify areas for training and improvement, including client understanding and relationship management. - Plan and implement training programs to develop sales leadership skills, improve...
-
Process Trainer
4 weeks ago
Undri, Pune, Maharashtra, India Ontogen Digital Private Limited Full time**Job Title: Process Trainer** **Location: Pune** *** **Industry : Sales** - Plan and implement training programs to develop sales leadership skills, improve communication, and enhance client understanding and relationship management. - Provide ongoing support and coaching to sales team leaders in managing their teams, improving communication, and...
-
Trainer
5 days ago
Hinjewadi, Pune, Maharashtra, India My Corporate Jobs Full time**Detailed Job/ Role Description**: - Would be responsible for conducting onboarding, refresher and continual training program for front line and managerial workforce - Would be required to adhere to internal training and documentation processes - Risk Mitigation - Risk Evaluation by conducting periodic audits - Process Documentation / Update [BPD,...
-
Trainer
7 days ago
Pune, India Crayontek Full timeWe are looking for a Sales Trainer to develop training courses for our sales team. As a Sales Trainer, you are responsible to collaborate with the sales staff and identify issues the employees are facing. You will also be responsible for maximizing their effectiveness through these training programs. Your role includes creating the learning material,...
-
Trainer
4 weeks ago
Pune, India Jobmate Full timeRole - Trainer Experience -2+ Qualification - Any Graduation Location - Pune Process - E commerce Shopper shop Salary -4.8 LPA **Salary**: ₹8,185.30 - ₹37,324.02 per month **Benefits**: - Cell phone reimbursement - Internet reimbursement Schedule: - Day shift Supplemental pay types: - Performance bonus Ability to commute/relocate: - Pune,...
-
Food and Beverage Trainer
5 days ago
Mumbai, Maharashtra, India Grand Hyatt Mumbai Full timeSummary You will be responsible for the efficient running of the division in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Food and Beverage Trainer is responsible for all training related to F & B to ensure the smooth and efficient training initiatives with the...
-
Contact Center Trainer for Pooling
5 days ago
Pune, Maharashtra, India Full Potential Solutions Full timeOverview: **Full Potential Solutions (FPS) **is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, India, Bogota, COlombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to...
-
Communications Trainer Ii
4 weeks ago
Pune, Maharashtra, India Webhelp Full time**Training & Quality** **Location** - Pune, India*** Job Title: Communications Trainer II **Job Description**: Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay...
-
Trainer (Insurance Sales)
7 days ago
Powai, Mumbai, Maharashtra, India Bigbang HR Advisors Full timeJob Description: - Trainer Should have been a caller herself for min. 2-3yrs in a sales process & min. 3yrs + experience as a Trainer for any Insurance sales process. Well-spoken & excellent communication in English, Hindi & Marathi Anyone below 80% score in IQ & math, should be rejected by HR Must have good knowledge of excel & all reports related to...
-
Automobile Sales Trainer
4 weeks ago
Pune, India GP Strategies Corporation Full time**Position**: Automobile Sales Trainer **Location(s)**: Pune, MH OR Mumbai, MH **Experience**: 5 to 7 years’ relevant experience as an Automobile Sales Trainer - Control and maintain learning ambience within the training session. - Provide constructive feedback on participant performance. - Conduct assessment and share results with...
-
Hiring for Trainer in Cse Process
5 days ago
Mumbai, Maharashtra, India Jobjabs.com Full timeA trainer of customer service is responsible for designing, developing, and delivering training programs to enhance the knowledge, skills, and abilities of customer service representatives. The job description typically includes the following responsibilities: - **Training Program Development**: Designing and developing training programs tailored to the...