Hiring for Trainer in Cse Process

3 weeks ago


Mumbai Maharashtra, India Jobjabs.com Full time

A trainer of customer service is responsible for designing, developing, and delivering training programs to enhance the knowledge, skills, and abilities of customer service representatives. The job description typically includes the following responsibilities:

- **Training Program Development**: Designing and developing training programs tailored to the needs of customer service representatives. This may include creating training materials, presentations, and interactive activities.
- **Product and Service Knowledge**: Providing in-depth training on the company's products or services, including features, benefits, and troubleshooting techniques. Ensuring that customer service representatives have a comprehensive understanding of the offerings to effectively address customer inquiries and issues.
- **Customer Interaction Skills**: Conducting training sessions on effective communication techniques, active listening, empathy, and conflict resolution. Providing guidance on how to handle various customer situations with professionalism and courtesy.
- **Systems and Tools Training**: Familiarizing customer service representatives with the use of customer relationship management (CRM) systems, ticketing platforms, and other tools necessary for their roles. Offering hands-on training and troubleshooting support as needed.
- **Service Standards and Policies**: Educating customer service representatives on company service standards, policies, and procedures. Ensuring compliance with quality standards, service level agreements (SLAs), and regulatory requirements.
- **Role-playing and Simulation**: Facilitating role-playing exercises and simulations to practice handling different customer scenarios. Providing constructive feedback and coaching to improve performance and confidence.
- **New Hire Training**: Conducting orientation sessions and onboarding training for new customer service hires. Introducing them to company culture, values, and expectations while equipping them with the necessary skills for their roles.
- **Continuing Education**: Offering ongoing training and development opportunities to customer service representatives to enhance their skills and knowledge. Keeping them updated on industry trends, best practices, and new technologies.
- **Performance Evaluation**: Assessing the effectiveness of training programs through evaluations, quizzes, and practical assessments. Analyzing training outcomes and identifying areas for improvement.
- **Collaboration with Stakeholders**: Collaborating with other departments such as human resources, operations, and quality assurance to align training initiatives with organizational goals and objectives. Gathering feedback from stakeholders to continuously improve training content and delivery.

Overall, trainers of customer service play a critical role in ensuring that customer service representatives have the necessary skills and knowledge to deliver exceptional service and uphold the reputation of the company. They contribute to employee development, customer satisfaction, and overall business success.

**Salary**: ₹200,000.00 - ₹600,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- Diploma (preferred)

**Experience**:

- Teaching: 2 years (preferred)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**

+91 9306749277


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