Bpo Product
2 weeks ago
_**Job description**:_
- **Should have minimum 1 to 3 years experience as BPO Process Trainer with a Voice process.**:
- **Handling End to End Process Training for New Hire Team as per the client need and requirement.**:
- **Ensuring process training with the Modules. PPT(s) prepared before the training starts.**:
- **Handling the mock calls; barging live calls before/ post-handover is done to the process Head.**:
- **Prepare training materials such as outlines, text, and ppts. and present information, using a variety of instructional techniques and formats also develop alternative training methods If expected improvements are not seen.**:
- **Well versed in training the objection handling calls.**:
- **Handling the refresher training for existing team players.**:
- **Manage retention during training.**:
- **Consistent alignment with operations by auditing calls, understanding needs, conducting refreshers, training NHT batches - If required.**:
- **Demonstrate innovation in training by carrying floor requirement into classroom training.**:
- **Maintain Data and MIS as per training BPMS (Business Process Management System) requirement.**:
- **Contribute to process improvements and innovation in the training function**:
- **Attend TTT for any client requirements**:
- **Interface with customers as needed..**:
- **Conduct Need analysis and share feedback with stakeholders.**:
- **Meet the monthly Conversion & Effectiveness targets**:
- **Provide Feedback to New Hires on Soft Skills and Sales.**:
- **Call monitoring as per requirement.**:
- **Ability to meet or exceed Performance Competencies.**:
- ***:
- **Salary between 25K CTC (3LPA) to 32K (3.8LPA) plus Incentives**
- **Benefits**:_
- **Health insurance**:
- **Provident Fund**:
- **Day shift**
- **Please contact HR Ashwini - 9529767867**_
Pay: ₹25,000.00 - ₹32,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Pune, Pune - 411001, Maharashtra: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- How many years of experience do you have as a Voice Process Trainer in a Domestic or International BPO?
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
**Language**:
- English, Hindi, Marathi (preferred)
Application Deadline: 05/06/2023
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