Customer Success Advocate

2 weeks ago


Ahmedabad, India Milestone Internet Marketing, Inc. Full time

Location Ahmedabad,Bengaluru

Experience Range 3 - 5 Years
- Open
- Skills_
- _
- HTML,CSS,JavaScript,Support,JIRA_
- _
- Job Description
- About Us- For over 25 years, Milestone has been a leading provider of digital marketing software and services for location-based businesses. Milestone helps businesses create, organize, and amplify their digital information by enhancing their digital presence to make information more accurate, consistent, and visible. We do this with an omnichannel digital presence platform and add to it as much or as little design and service as businesses need to help them engage everywhere their customers are. Over 2,000 companies in Hospitality, Retail, Financial Services and Automotive industries rely on Milestone to power their digital marketing strategies. Milestone has garnered over 500 awards, has been short listed 3 consecutive years for the US Search awards and won Search Engine Land's prestigious "Best overall SEO-SEM campaign" in 2018, “Best use of search” in 2019. Milestone has gained a reputation for blending outstanding digital marketing expertise with advanced technological capabilities and is one of Silicon Valley Business Journal's fastest growing companies and an Inc. 5,000 company.- Roles and Responsibility- Document each customer interaction using our ticket management system
- Focus on achieving customer’s expected outcomes leading to highly satisfied customers
- Meet or exceed internal and external service level agreements (SLA). Provide superior service and support to the Milestone’s customer base
- Program and QA minor changes to customer websites per their requirements
- Answer questions and queries customers have regarding Milestone’s products and services
- Troubleshoot and fix issues with the customer’s website infrastructure or digital marketing products/tools
- Provide ongoing, regular updates to customers to keep them appraised of progress toward solution
- For more complex requirements, escalate to the next level to get them addressed, while maintaining ownership of the ticket and communication with customers
- Participate in the creation of proactive measures to anticipate and/or remove the need for traditional service and support
- Support team members when necessary
- Participate in rotational off hours and on call support on weekends and holiday

**Required Skills/Experience**:

- 2 - 3 years in front end programming building websites including HTML, CSS, Javascript, testing/debugging, and browser tools
- Strong customer empathy and customer handling skills
- Excellent written and oral communication skills
- Excellent interpersonal skills
- Analytical problem solver with critical thinking capability
- Capability to multi-task
- Bachelor’s degree in Technology, preferably Computer Science
- Willingness to work during US working hours (9pm to 6am)

**Preferred Knowledge, Skills, Abilities, And Background**:

- Experience in working with international customers especially in North America
- Exposure to digital marketing would be a definite plus
- Familiarity with CRM or incident tracking and management systems
- Experience in a start-up company or a multinational company

**Top Reasons to work for Milestone**
- SPEED: We have the fastest and only SEO-first CMS on the market
- VOICE: A seat at the executive table and a significant remit of responsibility
- COMPANY POSITION: Joining a company that is poised to capitalize on the accelerating digital transformation
- GROW: Great place to learn with phenomenal growth opportunity
- IMPACT: Create an impact through the thought leadership you bring to the team
- ETHICS: A principled and values-based culture
- STIMULATION: Exciting and innovative work environment


  • Customer Success Manager

    Found in: Whatjobs IN C2 - 2 weeks ago


    ahmedabad, India Appitsimple Infotek Pvt. Ltd. Full time

    About Appitsimple Infotek Established in 2014, we, Appitsimple Infotek, are an Ahmedabad-based IT firm with an impressive portfolio of IT solutions, including CallHippo a virtual phone system, and SoftwareSuggest a software recommendation platform. We boast a dedicated workforce of 160+ employees from diverse backgrounds and domains, consistently striving...


  • Ahmedabad, India VasyERP Solutions Pvt Ltd Full time

    **Job Description | Customer Success Executive** **Location: Ahmedabad, Gujarat** **About Us**: VasyERP (Acquired by Reliance Industries) is an Ahmedabad situated young start-up working into cloud-based ERP products. We design and develop ERP & point of sale (POS) platforms for manufacturing and retail industries in India and internationally. **Intro to...

  • Customer Success Manager

    Found in: Whatjobs IN C2 - 3 weeks ago


    ahmedabad, India Milestone Full time

    Job Description About Us For over 25 years, Milestone has been a leading provider of digital marketing software and services for location-based businesses. Milestone helps businesses create, organize, and amplify their digital information by enhancing their digital presence to make information more accurate, consistent, and visible. We do this with an...


  • Ahmedabad, India Delbird Pvt Ltd Full time

    **Customer Success Executive** **Job Brief** **Responsibilities**: - Establish clear client retention goals - Process milestones for the clients and employees to work toward - Assist customers with setting up and navigating programs or software - Upsell services and products with the brand image - Promote value through customer experience - Assist in...

  • Customer success Manager

    Found in: Whatjobs IN C2 - 3 weeks ago


    ahmedabad, India Radixweb Full time

    How you should be? We are looking for an experienced Customer Success Manager (CSM) who is proficient in providing techno functional support for our company products. You will be focusing on customer loyalty and building close long-term client relationships, and often stay with the same customers as long as they continue to work with the business. What...

  • Customer success Manager

    Found in: Talent IN C2 - 3 weeks ago


    Ahmedabad, India Radixweb Full time

    How you should be?We are looking for an experienced Customer Success Manager (CSM) who is proficient in providing techno functional support for our company products. You will be focusing on customer loyalty and building close long-term client relationships, and often stay with the same customers as long as they continue to work with the business. What will...


  • Ahmedabad, Gujarat, India VasyERP Solutions Full time

    VasyERP (Acquired by Reliance Industries) is an Ahmedabad situated young start-up working into cloud-based ERP products. We design and develop ERP & point of sale (POS) platforms for manufacturing and retail industries in India and internationally. **Intro to Role**: As a Customer Success Associate, you will be ensuring the success and satisfaction of...

  • Customer Success Specialist

    Found in: Talent IN C2 - 3 weeks ago


    Ahmedabad, India Qualitrol Company Full time

    Role: Customer Success Specialist Location: Ahmedabad, India This is an outstanding place to work! It all starts with the people. You will love working with colleagues who have a genuine desire to innovate and seek out complicated problems. We each come into work every day trying to make the organization a little better than it was the day before....


  • Bodakdev, Ahmedabad, Gujarat, India VasyERP (Funded by Reliance Industries) Full time

    **About Us**: VasyERP (Funded by Reliance Industries) is an Ahmedabad situated young start-up working into cloud-based ERP products. We design and develop ERP & point of sale (POS) platforms for manufacturing and retail industries in India and internationally. **Intro to Role**: As a Customer Success professional, you will be ensuring the success and...

  • Customer Success Specialist

    Found in: beBee jobs IN - 3 weeks ago


    Ahmedabad, Gujarat, India Fortive Full time

    Role: Customer Success SpecialistLocation: Ahmedabad, IndiaThis is an outstanding place to workIt all starts with the people. You will love working with colleagues who have a genuine desire to innovate and seek out complicated problems. We each come into work every day trying to make the organization a little better than it was the day before. We ask the...

  • Sr. Customer Success Executive

    Found in: Talent IN C2 - 3 weeks ago


    Ahmedabad, India Snaphunt Full time

    The OfferOpportunity within a company with a solid track record of performanceFlexible working optionsFantastic work cultureThe JobYour responsibilities will include:Own and manage customer relationships from the point of sale through successful implementation.Develop measurements to help understand the impact of successful implementation.Taking care of...

  • Senior Customer Success Manager

    Found in: Whatjobs IN C2 - 3 weeks ago


    ahmedabad, India Milestone Full time

    Job Description About Us For over 25 years, Milestone has been a leading provider of digital marketing software and services for location-based businesses. Milestone helps businesses create, organize, and amplify their digital information by enhancing their digital presence to make information more accurate, consistent, and visible. We do this with an...

  • Customer Success Executive

    Found in: Talent IN C2 - 3 weeks ago


    Ahmedabad, India CFIRST Background Checks LLP Full time

    Position: Customer Success Executive Job Location: Ahmedabad Requirements:Good/Excellent English Communication Voice.Basic Computer Skill (Excel, Typing) Job purpose: To interact with Candidates on a regular basis and to ensure that delivery standards are met as per requirement Key Responsibilities: First point of contact (SPOC) for candidates and...

  • Sr. Customer Success Executive

    Found in: Talent IN C2 - 3 weeks ago


    Ahmedabad, India VasyERP Solutions Pvt Ltd Full time

    VasyERP, is the future of retail. From empowering diverse industries to leveraging their true potential with features like Smart Retail, Omni-Channel management, and Hybrid-POS.Small and Medium Enterprise have always found themselves very starched out while finding a comprehensive cloud based ERP and POS solution provider that able to catch up with express...

  • Sr. Customer Success Executive

    Found in: Whatjobs IN C2 - 3 weeks ago


    ahmedabad, India VasyERP Solutions Pvt Ltd Full time

    VasyERP, is the future of retail. From empowering diverse industries to leveraging their true potential with features like Smart Retail, Omni-Channel management, and Hybrid-POS. Small and Medium Enterprise have always found themselves very starched out while finding a comprehensive cloud based ERP and POS solution provider that able to catch up with express...


  • Ahmedabad, India www.indiabizforsale.com Full time

    As an Onboarding & Customer Support Executive, you will educate new customers about the platform, help solve technical problems, and ensure the smooth adoption of our product /services. Throughout the customer lifecycle, we aim to deliver a fantastic customer experience, and onboarding is the first step of that process. - Own and manage customer...


  • Ahmedabad, Gujarat, India SetuBridge Technolabs Full time

    **Customer success executive** **Experience - 0 to 2 Years** **Job description** Roles and Responsibilities - Attend complaints/Installation/Other support-related activities. Excellent communication skills -**Fluent in English**. Maintain healthy relations with the clients. knowledge of technical skill is more preferable. Need to be punctual on...

  • Software Support

    Found in: Talent IN 2A C2 - 2 weeks ago


    Ahmedabad, India Spectra Technovision (India) Pvt. Ltd. Full time

    The ideal candidate will be a seasoned software engineer who is efficient, accurate and has a friendly approach to deliver support services to our Software clients. Salary –Salary should not be a constrain for a good resourceIndustry - Office Equipment / Automation / IT Software & Software Services / Electronic / Security and Surveillance Functional Area...

  • Software Support

    Found in: Appcast Linkedin IN C2 - 2 weeks ago


    Ahmedabad, India Spectra Technovision (India) Pvt. Ltd. Full time

    The ideal candidate will be a seasoned software engineer who is efficient, accurate and has a friendly approach to deliver support services to our Software clients. Salary –Salary should not be a constrain for a good resourceIndustry - Office Equipment / Automation / IT Software & Software Services / Electronic / Security and Surveillance Functional Area...

  • Back Office Admin

    1 week ago


    Ahmedabad, India Success Placement Full time

    Heeloo !!! Greetings From Success Placement Consultancy uties and Responsibilities: - Greetings to all visitors/customers - Transferring necessary calls and making inquiries directly to concerned department/person - Managing office supplies like stationery, equipment, furniture, books and other office supplies Performing administrative duties -...