Employee Success Operations Administrator

3 weeks ago

Hyderabad, India Salesforce Full time

Job Category

Employee Success

Job Details

**About Salesforce**

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place.

The Employee Success Specialist is a member of the HR Operations team based in Hyderabad and provides operational support to employees across the all regions. This role reports to the GOC Manager, Employee Success Operations. This role is critical to ensuring the success of our employees at salesforce. Our focus is building and delivering an amazing experience for our employees using our own trusted Customer Success Platform.

**Responsibilities**:
The responsibilities of the Employee Success Operations Specialist include but are not limited to the following:

- Using our case-management solution assist employees in a timely manner regarding HR queries and issues
- Audit benefit claims submitted by employees
- Assist with employee benefits queries tasks
- Provide superior customer service to employees via our customer portal, and other social channels
- Support our centralised knowledge base; close knowledge gaps by creating, updating and improving knowledge articles to keep information relevant for employees
- Liaise effectively and collaboratively with stakeholders and other support teams to resolve issues
- Maintain appropriate level of process, program, and policy knowledge in order to assist Employees and Managers
- Proactively identify process improvements, and collaborate towards an improved and more productive process that enhances the employee experience
- Ensure the accuracy of the internal Shared Services Community process documentation
- Ensure compliance with audit requirements by completing work correctly and timely
- Ability to maintain confidentiality in all aspects of job responsibilities
- Other duties and project work as required

Required skills/experience:

- High Level Spoken and written proficiency
- Foreign language proficiency would be an added advantage
Example: French, German, Japanese, etc.
- 0-1 year's work experience
- Proven problem-solving skills with a passion for technology and continuous learning
- Excellent verbal and written communication skills
- Exceptional customer service orientation
- Comfortable with a high-paced environment with competing priorities
- Exceptional time management, organisational, prioritisation and follow-up skills
- Work effectively in a team environment
- Knowledge of Excel, PowerPoint

Accommodations

Posting Statement

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. 

Salesforce welcomes all.

  • Employee Success Operations Administrator

    2 weeks ago

    Hyderabad, Telangana, India Salesforce Full time

    Job Category Employee Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

  • Employee Success Specialist 19-march-23

    7 days ago

    Hyderabad, India vSplash Techlabs Full time

    **_Employee Success Specialist_** - The person in this role requires to have excellent communication skills to be able to interact well across audiences. A person who has the creative spark to bring fresh ideas that help reinforce our culture and be passionate about helping people succeed. _ **_Are you Excited yet? _** - Come help us build the best employee...

  • Operations Administrator

    2 weeks ago

    hyderabad, India Randstad Sourceright Full time

    Position Title: Operations AdministratorHybrid: 2 days in the office | 3 days remoteLocation: hitech city, diamond hills,Hyderabad, TelanganaEmployment Type : Full TimeContract type: 12-month fixed-term agreement with potential for renewal contingent on performanceFacility: " We have buses available for home pick-up and drop-off services "Randstad...

  • Operations Administrator

    3 weeks ago

    Hyderabad, India Randstad Sourceright Full time

    Position Title:Operations AdministratorHybrid:2 days in the office | 3 days remoteLocation:hitech city, diamond hills,Hyderabad, TelanganaEmployment Type :Full TimeContract type:12-month fixed-term agreement with potential for renewal contingent on performanceFacility:" We have buses available for home pick-up and drop-off services "Randstad RiseSmart , is...

  • Operations Administrator

    2 weeks ago

    Hyderabad, India Randstad Sourceright Full time

    Position Title:Operations AdministratorHybrid:2 days in the office | 3 days remoteLocation:hitech city, diamond hills,Hyderabad, TelanganaEmployment Type :Full TimeContract type:12-month fixed-term agreement with potential for renewal contingent on performanceFacility:" We have buses available for home pick-up and drop-off services "Randstad RiseSmart , is...

  • Executive, Operations

    1 week ago

    Hyderabad, India EisnerAmper LLP Full time

    Job Description Executive, Operations & Administration Assistant Bangalore, Hyderabad Description EisnerAmper is seeking an Assistant to join the Individual 1040 Tax practice in our Mumbai, Bangalore and Hyderabad office. We are seeking someone who thrives in a growing environment and providing clients with exceptional services. About our Operations and...

  • Operations Administrator

    3 weeks ago

    Hyderabad, India Randstad Sourceright Full time

    Position Title: Operations AdministratorHybrid: 2 days in the office | 3 days remoteLocation: hitech city, diamond hills,Hyderabad, TelanganaEmployment Type : Full TimeContract type: 12-month fixed-term agreement with potential for renewal contingent on performanceFacility: "We have buses available for home pick-up and drop-off services"Randstad RiseSmart,...

  • Operations Administrator

    3 weeks ago

    hyderabad, India Randstad Sourceright Full time

    Position Title: Operations Administrator Hybrid: 2 days in the office | 3 days remote Location: hitech city, diamond hills,Hyderabad, Telangana Employment Type : Full Time Contract type: 12-month fixed-term agreement with potential for renewal contingent on performance Facility: "We have buses available for home pick-up and drop-off services "...

  • Operations Administrator

    3 weeks ago

    Hyderabad, India Randstad Sourceright Full time

    Position Title: Operations AdministratorHybrid: 2 days in the office | 3 days remoteLocation: hitech city, diamond hills,Hyderabad, TelanganaEmployment Type : Full TimeContract type: 12-month fixed-term agreement with potential for renewal contingent on performanceFacility: "We have buses available for home pick-up and drop-off services"Randstad RiseSmart,...

  • Operations Administrator

    2 weeks ago

    Hyderabad, India Randstad Sourceright Full time

    Position Title: Operations AdministratorHybrid: 2 days in the office | 3 days remoteLocation: hitech city, diamond hills,Hyderabad, TelanganaEmployment Type : Full TimeContract type: 12-month fixed-term agreement with potential for renewal contingent on performanceFacility: "We have buses available for home pick-up and drop-off services"Randstad RiseSmart,...

  • Operations Administrator

    2 weeks ago

    Hyderabad, India Randstad Sourceright Full time

    Position Title: Operations Administrator Hybrid: 2 days in the office | 3 days remote Location: hitech city, diamond hills,Hyderabad, Telangana Employment Type : Full Time Contract type: 12-month fixed-term agreement with potential for renewal contingent on performance Facility: "We have buses available for home pick-up and drop-off services "...

  • Operations Administrator

    2 weeks ago

    Hyderabad, India Randstad Sourceright Full time

    Position Title: Operations AdministratorHybrid: 2 days in the office | 3 days remoteLocation: hitech city, diamond hills,Hyderabad, TelanganaEmployment Type : Full TimeContract type: 12-month fixed-term agreement with potential for renewal contingent on performanceFacility: "We have buses available for home pick-up and drop-off services"Randstad RiseSmart,...

  • Employee Experience PM

    2 months ago

    hyderabad, India ADCI HYD 13 SEZ Full time

    Fulfillment by Amazon (FBA) is a program we offer our sellers to outsource their order fulfillment to Amazon. The FBA Learning and Development (L&D) team empowers and enables our employees who support this program. We execute our learning and development strategy for new hires and existing associates, including leadership. We ensure our employees have the...

  • Employee Experience PM

    2 months ago

    Hyderabad, India ADCI HYD 13 SEZ Full time

    Fulfillment by Amazon (FBA) is a program we offer our sellers to outsource their order fulfillment to Amazon. The FBA Learning and Development (L&D) team empowers and enables our employees who support this program. We execute our learning and development strategy for new hires and existing associates, including leadership. We ensure our employees have the...

  • Employee Experience PM

    2 weeks ago

    hyderabad, India ADCI HYD 13 SEZ Full time

    Fulfillment by Amazon (FBA) is a program we offer our sellers to outsource their order fulfillment to Amazon. The FBA Learning and Development (L&D) team empowers and enables our employees who support this program. We execute our learning and development strategy for new hires and existing associates, including leadership. We ensure our employees have the...

  • Employee Experience PM

    2 weeks ago

    Hyderabad, India ADCI HYD 13 SEZ Full time

    Fulfillment by Amazon (FBA) is a program we offer our sellers to outsource their order fulfillment to Amazon. The FBA Learning and Development (L&D) team empowers and enables our employees who support this program. We execute our learning and development strategy for new hires and existing associates, including leadership. We ensure our employees have the...

  • Employee Relations Specialist Fresher

    4 days ago

    hyderabad, India The Golden Rise Full time

    Company Overview: The Golden Rise, situated in Hyderabad's bustling Gachibowli district, is a leading talent outsourcing firm. We specialize in connecting skilled professionals with top multinational corporations and innovative startups, fostering career growth and organizational success. Position Summary: We are seeking a compassionate and...

  • Employee Conduct Analyst

    3 days ago

    hyderabad, India JPMorgan Chase & Co. Full time

    Compliance Mission Statement   The Compliance Processing team acts to ensure that our customers, employees, and lines of business are in adherence with firm standards and required regulations.   Our mission is to provide compliance support across the firm’s global businesses and functions. We are driving a culture of quality and continuous...

  • Employee Relations Assistant Fresher

    4 days ago

    hyderabad, India The Golden Rise Full time

    Company Overview: The Golden Rise, situated in Hyderabad's bustling Gachibowli district, is a leading talent outsourcing firm. We specialize in connecting skilled professionals with top multinational corporations and innovative startups, fostering career growth and organizational success. Position Summary: We are seeking a dedicated and empathetic...

  • Servicenow Administrator

    2 months ago

    Hyderabad, India AlignTech Full time

    **Join a team that is changing millions of lives.** Transforming smiles, changing lives. At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have...