Employee Experience PM

1 month ago

Hyderabad, India ADCI HYD 13 SEZ Full time
Fulfillment by Amazon (FBA) is a program we offer our sellers to outsource their order fulfillment to Amazon. The FBA Learning and Development (L&D) team empowers and enables our employees who support this program. We execute our learning and development strategy for new hires and existing associates, including leadership. We ensure our employees have the skills and knowledge to deliver excellence daily.
We are seeking a highly motivated Program Manager to join our team and support a positive FBA Support Operations employee experience. You will be responsible for managing and coordinating various projects and initiatives to improve the employee experience. Your focus is to ensure managers and associates receive information that helps them to grow and succeed in their role. You will directly support the platform we use to deliver updates, team events, and learning opportunities to FBA Support Operations employees globally. You will work closely with cross-functional teams and stakeholders to ensure the successful execution of projects. The ideal candidate will demonstrate ownership, willingness to dive deep, and maintain focus on delivering results. You will be responsible for planning, executing, managing, and measuring employee experience projects that align with our business objectives. You will be a steward of the employee experience, and help deliver as we strive to be Earth’s Best Employer.

Key job responsibilities
- Manage projects from inception to completion, including small, medium, and large-scale projects across the Support Operations business
- Develop detailed project plans and schedules, identify resources needed, and assign responsibilities
- Continuously monitor project progress, track milestones and deliverables, and ensure timelines and budgets are met
- Proactively identify and resolve issues, including escalations when obstacles or blockers arise - Assist with employee research initiatives that help us identify pain points and opportunities to improve our products and strategies
- Dive deep into engagement data to surface trends, opportunities, and successes
- Write status report documents for internal and leadership review of current projects and strategic priorities

About the team
Our vision is to empower our people by providing effective learning opportunities to develop their skills and knowledge. Our global cross-functional team is passionate about achieving this vision. We are highly collaborative and enjoy working together.

We are open to hiring candidates to work out of one of the following locations:

Hyderabad, TS, IND

BASIC QUALIFICATIONS

- 2+ years of program or project management experience
- Demonstrated ability to communicate information clearly
- Excellent proficiency in English
- Experience working with a globally distributed team to achieve shared objectives
- Excellent communication, strong organizational skills and detail oriented

PREFERRED QUALIFICATIONS

- Experience in program or project management
- Experience in requirement gathering and ability to write clear and detailed requirement document
- Ability to influence stakeholders across geographies
- Experience in driving employee engagement initiatives

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