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Operations Administrator

4 months ago

hyderabad, India Randstad Sourceright Full time
Position Title: Operations Administrator
Hybrid: 2 days in the office | 3 days remote
Location: hitech city, diamond hills,Hyderabad, Telangana
Employment Type : Full Time
Contract type: 12-month fixed-term agreement with potential for renewal contingent on performance
Facility: " We have buses available for home pick-up and drop-off services "
Randstad RiseSmart , is the leading provider of contemporary career transition services for organizations in more than 40 industries and 80 countries. The first outplacement and redeployment provider to recognize, and respond to, the new Employee Relationship Economy,Randstad RiseSmart “beginning to beginning” approach combines dedicated career coaching and personal branding with patented technology and tools to support transitioning employees. Randstad RiseSmart partners with HR teams and provides onsite support, specialized training and secure reporting in a results-oriented approach. Founded in 2007, Randstad RiseSmart delivers landing rates exceeding 80 percent and time-to-placement 60 percent faster than national averages. The company has earned awards and recognition from more than a dozen organizations, including Bersin by Deloitte, Gartner Inc., the Brandon Hall Group and Fortune Magazine.
As an Operations Administrator , you will become an expert in our proprietary and internally developed software, as well as third-party tools. You will be the primary resource for operations management, focusing on participant satisfaction, program support, workflow improvement recommendations, and general delivery service support.
The ideal candidate will be able to work partial US-business hours (i.e. 8am-12pm / 2pm-5pm across any US timezone).
Job purpose and responsibilities
Master our platform and metrics to ensure service standards; interpret and report data; implement initiatives.
Create and manage operational email templates.
Learn and manage various automation tools.
Assist with service provider recruitment, onboarding, and networking on behalf of our program participants.
Manage user communication and follow-ups for program support.
Triage survey responses and adjust programs as needed.
Communicate with participants via email, phone, and video about satisfaction surveys.
Partner with Team managers during service provider onboarding for system setup.
Leverage technical and product knowledge to troubleshoot any issues.
Assist in organizing workshops and customer events.
Handle daily admin tasks such as phone support, supply orders, and SOWs.
Conduct ad hoc projects for operational needs.
Job requirements education, experience & knowledge
Strong analytical skills with attention to detail and accuracy.
Customer service oriented, resolving participant issues.
Basic knowledge of business operations, especially in Recruitment, HR or customer support.
Proficient in data analysis and reports using Excel, Numbers, or Sheets (Tableau training provided).
Familiar with marketing CRM (HubSpot), project management (SmartSheets), and support systems (Zendesk).
Proactive and solutions-oriented attitude "helping’ is your middle name".
Self-starter, comfortable working from home, and efficient in multitasking across teams.
Proficient with Google applications (Sheets, Slides, Forms).
Excellent organizational and communication skills in English.
What can you expect in return from us?
Competitive compensation and benefits
Access to career coach as part of Randstad Risesmart’s Work Life Career Coaching program
Excellent work environment with an award-winning culture, Best Places to Work, Great Rated, Fortune’s “100 Best Companies for Women,” and Glassdoor Rating of 4.3
Opportunity to contribute to Randstad RiseSmart's continued success in a highly visible and impactful role
Be a part of an ambitious, tight-knit team with opportunities for growth in your role.
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