Servicenow Administrator
2 months ago
**Join a team that is changing millions of lives.**
Transforming smiles, changing lives.
At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible.
Ready to join us?
**About this opportunity**
Align is currently seeking a **ServiceNow Systems Administrator & Platform Operations** to join our DWE organization. This is an onsite work opportunity.
**In this role, you will**
- Perform day-to-day platform administration, monitor performance, identify, and remediate errors to assure stability and usability across all environments.
- Plan, Test, and Implement platform upgrades and patching. Implement continuous improvements to platform.
- Support migration of code between ServiceNow instances and releases to production
- Support multiple instances of the platform including Development, QA, and Production
- Administers the availability, instance security, user/group access, administration, access control and perform security audits.
- Perform validation/testing, resolve platform related incidents & fulfill service requests.
- Manage incident escalation or cases directly with ServiceNow support.
- Document the technical requirements and update documentation.
- Participate in meetings/daily scrums.
- Proactive Operations and Environment Maintenance
- Building of mid-servers as needed
- Build dashboards and reports for internal operations.
- Occasional additional hours in the evening or weekends as necessitated by workload, project timelines, or meetings with global team.
**In this role, you’ll need **
Qualifications:
- Minimum five years of ServiceNow experience with diverse hands-on work experience administering in core platform support and development activities.
- Bachelor's degree from an accredited college/university or equivalent work experience
- Strong written communication, analytical, research, interpersonal and problem-solving skills required.
- Self-motivated and flexible with the ability to work effectively and independently in a dynamic problem-solving environment.
- Innovative mindset with strong delivery-oriented values
- Familiarity with DevOps (CI/CD) concepts, AWS Cloud administration is a plus.
Preferred Qualifications
- 3-5 years of Hands-on experience with ServiceNow administration, configuration, maintenance, support, migrations, and upgrades
- Ability to evaluate and troubleshoot, technologies, system, and design configurations to be used in products to attain optimal performance and efficiency.
- ServiceNow Certified System Administrator preferred.
- Experience in IT service management, ITIL certification preferred.
- Experience with JavaScript, XML, HTML, CSS, and web service integrations using REST, & SOAP.
- Ability to build dashboard and ServiceNow Reports
- Understanding of Discovery Tools (Discovery and SCCM), AZURE AD, AD, LDAP, and SSO is a plus.
**Sound like a good fit?**
Great Click the "Apply" link to let us know you are interested. Not the right fit? Don’t worry, Align is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.
**About Align**
Align Technology is a publicly traded medical device company that is
**transforming smiles and changing lives**. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world’s largest manufacturer of custom 3D-printed materials.
By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work - these are just some of the things employees say make Align Technology a great place to work.
We respect your privacy. Please review our
**Applicant Privacy Policies**
***for additional information.
**Global Diversity Statement**:
At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we will continue building a workforce of diverse cultural backgrounds and life experiences and fostering a culture of open-mindedness and compassion for all our employees. We live our co
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