Call Centre Representative

7 months ago

Jaipur, India Center for Business and Technology Full time

We are seeking a motivated and customer-oriented Call Center Representative to join our team. As a Call Center Representative, you will play a crucial role in providing exceptional service to our customers and clients through telephone interactions. Your primary responsibility will be to handle incoming calls, address inquiries, resolve issues, and ensure a positive customer experience.

**Key Responsibilities**:

- Answer incoming calls from customers and clients in a professional and courteous manner.
- Listen attentively to customer inquiries and concerns, and provide accurate and timely information.
- Assist customers with placing orders, tracking shipments, resolving product-related issues, and handling general inquiries.
- Utilize company-provided systems and databases to access relevant information and update customer records.
- Follow established scripts and guidelines while adapting to unique customer interactions as needed.
- Escalate complex issues or customer feedback to appropriate departments or supervisors as required.
- Maintain a high level of knowledge about our products, services, and company policies to effectively address customer queries.
- Provide solutions that meet customer needs and promote upselling or cross-selling opportunities when appropriate.
- Strive to achieve individual and team performance targets, including call handling time, customer satisfaction, and resolution rates.
- Document interactions and relevant information accurately for future reference and reporting purposes.

**Qualifications and Skills**:

- High school diploma or equivalent; further education or relevant certifications are a plus.
- Proven experience in a call center or customer service role is preferred.
- Exceptional verbal communication skills and active listening abilities.
- Ability to remain calm under pressure and handle challenging customer interactions professionally.
- Proficient computer skills and familiarity with CRM software or call center tools.
- Strong problem-solving skills and the capacity to think on your feet.
- Strong teamwork and collaboration skills within a diverse and dynamic environment.
- Flexibility to work in shifts, including evenings, weekends, and holidays.

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹8,000.00 - ₹13,000.00 per month

**Benefits**:

- Paid sick time

Schedule:

- Day shift
- Fixed shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)

  • Call Centre Representative

    7 months ago

    Jaipur, Rajasthan, India Triedge Solution Full time

    **Position: - **Call Centre Representative **Job Role: - ** Shift) - Job Timing: 7:30 pm to 4:30 am - Industry: International Call Center/ ???/ ??? - Able to do Lead Generation. - Fluency in English is a must. - Able to work in Night shift (US **Job Types**: Full-time, Internship Pay: ₹14,000.00 - ₹20,000.00 per month **Benefits**: - Cell phone...

  • Call Centre Agent

    7 months ago

    Jaipur, Rajasthan, India SVG Express Services Pvt.Ltd Full time

    Attend calls & revert to E-mails professionally to provide information about products and services, obtain details of Customer complaints. Identify the problem in depth and follow up to ensure that appropriate actions were taken We are currently looking for profile's of "Executive - Operations" for our Jaipur office. I’d like to tell you a little more...

  • Telecaller for Training Centre Specialist

    2 weeks ago

    Jaipur, Rajasthan, India FIGSI Centre For Stone Excellence Full time

    About FIGSI Centre For Stone ExcellenceWe are a leading training center in the heart of Jaipur, specializing in providing high-quality training to candidates for CNC operations in the stone industry.Our mission is to equip individuals with the necessary skills and place them in various positions within our affiliated sister companies. We aim to build a...

  • Telecaller for Training Centre

    2 months ago

    Jaipur, India FIGSI Centre For Stone Excellence Full time

    FIGSI Centre For Stone Excellence is a leading training center in the heart of Jaipur, specializing in providing high-quality training to candidates for CNC operations in the stone industry. We equip individuals with the necessary skills and place them in various positions within our affiliated sister companies. We are committed to building a skilled...

  • Telecaller for Training Centre

    2 months ago

    Jaipur, India FIGSI Centre For Stone Excellence Full time

    FIGSI Centre For Stone Excellence is a leading training center in the heart of Jaipur, specializing in providing high-quality training to candidates for CNC operations in the stone industry. We equip individuals with the necessary skills and place them in various positions within our affiliated sister companies. We are committed to building a skilled...

  • Telecaller for Training Centre

    2 months ago

    Jaipur, India FIGSI Centre For Stone Excellence Full time

    FIGSI Centre For Stone Excellence is a leading training center in the heart of Jaipur, specializing in providing high-quality training to candidates for CNC operations in the stone industry. We equip individuals with the necessary skills and place them in various positions within our affiliated sister companies. We are committed to building a skilled...

  • Customer Service Representative for Training Institution

    4 weeks ago

    Jaipur, Rajasthan, India FIGSI Centre For Stone Excellence Full time

    About FIGSI Centre For Stone ExcellenceFIGSI Centre For Stone Excellence is a prominent training centre in Jaipur, focusing on providing high-quality training to candidates in CNC operations for the stone industry. We equip individuals with the necessary skills and place them in various positions within our affiliated sister companies.Estimated Salary: ₹...

  • Telecaller for Training Centre Position Opportunity

    4 weeks ago

    Jaipur, Rajasthan, India FIGSI Centre For Stone Excellence Full time

    FIGSI Centre For Stone Excellence is a leading training center in the Jaipur area, specializing in providing high-quality training to candidates for CNC operations in the stone industry.Job Summary:We are seeking an experienced Telecaller for our Training Centre. The successful candidate will be responsible for communicating with students and handling...

  • Sales Representative

    7 months ago

    Jaipur, Rajasthan, India Tech Next Full time

    **Job Title: Sales Representative (Calling)** **Key Responsibilities**: 1. **Outbound Calling**: - Initiate outbound calls to potential customers from provided leads or generated lists. - Effectively communicate product/service features and benefits to create interest and qualify leads. 2. **Lead Qualification**: - Identify and qualify potential...

  • Sales Representative

    6 months ago

    Jaipur, Rajasthan, India Technology Next Full time

    **Job Title: Sales Representative (Calling)** **Key Responsibilities**: 1. **Outbound Calling**: - Initiate outbound calls to potential customers from provided leads or generated lists. - Effectively communicate product/service features and benefits to create interest and qualify leads. 2. **Lead Qualification**: - Identify and qualify potential...

  • Receptionist for Ivf Centre

    7 months ago

    Jaipur, India Acme Services Full time

    We are looking for Receptionist for one of the leading IVF centre at Jaipur location Designation - Receptionist **Responsibilities**: 1. Greeting and assisting visitors: Welcome patients, visitors, and guests to the IVF Center, providing a warm and friendly atmosphere. Direct them to the appropriate areas or personnel and answer any general inquiries. 2....

  • Call Center Executive

    7 months ago

    Jaipur, India Business 10X Full time

    **About Freshokartz Agri Products Pvt. Ltd.**:Freshokartz is a trailblazing Agri-Commerce platform that empowers rural entrepreneurs through a franchise model, offering a wide range of agri inputs, insurance, loans, and other services. As a Call Centre Executive, you will be a vital link between our company and our valued franchise partners, ensuring...

  • Customer Service Representative

    3 weeks ago

    Jaipur, Rajasthan, India Gem & Jewellery Information Centre Full time

    Job Overview:Gem & Jewellery Information Centre seeks a professional Customer Service Representative to provide exceptional customer service and support. The ideal candidate will have proven experience in handling customer inquiries, resolving complaints, and ensuring high customer satisfaction.About the Role:This is a dynamic role that requires excellent...

  • Call Centre Associate

    6 months ago

    Jaipur, Rajasthan, India Humaniquee Full time

    International Calling Good English Communication Only. Requirement and Skills: - High school diploma or equivalent. Proven experience in a call center or customer service role is advantageous. Strong active listening and problem-solving abilities. Excellent communication and interpersonal skills. Ability to work in a fast-paced and dynamic...

  • Call Center Executive

    7 months ago

    Jaipur, Rajasthan, India OUTREACH INTERGRATED SERVICES PVT LTD Full time

    Attend calls & revert to E-mails professionally to provide information about products and services, obtain details of Customer complaints. Identify the problem in depth and follow up to ensure that appropriate actions were taken on customers' requests. Keep records of customer interactions and transactions, recording details of inquiries, complaints,...

  • Call Center Executive

    7 months ago

    Jaipur, Rajasthan, India OUTREACH INTERGRATED SERVICES PVT LTD Full time

    are looking for a polite, professional Call Center Representative to work closely with other team members to provide outstanding service to our current and potential customers How will you make an impact in this role? Deliver extraordinary care, on calls, to a wide range of American Express customers with a variety of requests Build meaningful...

  • Customer Support Specialist for Stone Industry

    4 weeks ago

    Jaipur, Rajasthan, India FIGSI Centre For Stone Excellence Full time

    About FIGSI Centre For Stone Excellence: We are a leading training center in Jaipur, specializing in providing high-quality training to candidates for CNC operations in the stone industry. Our mission is to equip individuals with the necessary skills and place them in various positions within our affiliated sister companies.Job Summary: We are seeking a...

  • Telecaller for Training and Development Position

    4 weeks ago

    Jaipur, Rajasthan, India FIGSI Centre For Stone Excellence Full time

    About FIGSI Centre For Stone ExcellenceWe are a leading training center in Jaipur, dedicated to providing top-notch training to candidates for CNC operations in the stone industry.Our MissionWe equip individuals with the necessary skills and place them in various positions within our affiliated sister companies. Our goal is to build a skilled workforce and...

  • Call Center Executive

    4 months ago

    Jaipur, Rajasthan, India SVG Express Services Pvt.Ltd Full time

    Attend calls & revert to E-mails professionally to provide information about products and services, obtain details of Customer complaints. Identify the problem in depth and follow up to ensure that appropriate actions were taken We are currently looking for profile's of "Executive - Operations" for our Jaipur office. I’d like to tell you a little more...

  • Call Center Executive

    7 months ago

    Jaipur, Rajasthan, India SVG Express Services Pvt.Ltd Full time

    Attend calls & revert to E-mails professionally to provide information about products and services, obtain details of Customer complaints. Identify the problem in depth and follow up to ensure that appropriate actions were taken We are currently looking for profile's of "Executive - Operations" for our Jaipur office. I’d like to tell you a little more...