Call Centre Agent

7 days ago

Jaipur Rajasthan, India SVG Express Services Pvt.Ltd Full time

Attend calls & revert to E-mails professionally to provide information about products and services, obtain details of Customer complaints.

Identify the problem in depth and follow up to ensure that appropriate actions were taken We are currently looking for profile's of "Executive - Operations" for our Jaipur office. I’d like to tell you a little more about this position - entailed is the job description of the profile:
1. Support & provide customer service via chats/Calls

2. Handling customer queries.

3. Complete responsibility of managing and maintaining the Clients.

4. Meeting the expectations of the customers and other duties as assigned.

5. Build relationships with the given client accounts to get repeat business.

6. Should be able to answer servicing questions.

7. Provide prompt solutions for the queries and should execute them.

8. Be polite in calls and maintain the quality in every call they handle for the entire day.

9. Handling Operations part as wellon customers' requests.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, comments, as well as actions taken.

Refer unresolved customer grievances or special requests to designated authority for further investigation.

Addition of new Clients and retention of existing clients.

Make reports on Excel, work on portals, Google sheets.

Take orders and make Invoice of finalized ones.

are looking for a polite, professional Call Center Representative to work closely with other team members to provide outstanding service to our current and potential customers

How will you make an impact in this role?

Deliver extraordinary care, on calls, to a wide range of American Express customers with a variety of requests

Build meaningful relationship through consultative questioning to ensure added value for the customer

Enhance our customers’ experience by finding opportunities to offer products based on our Cardmembers’ needs

Offer custom solutions and negotiate a positive outcome for the customer and American Express, aiming for first call resolution when possible

Meet and exceed quality goals, compliance regulations and productivity targets

Document necessary information

Re-prioritize to adapt to the ever-changing environment

Skills and Qualifications:
Undergraduate/Graduate/Postgraduate

Workplace Flexibility: INSERT Part or Full time. Shift flexibility requirements

Graduate or Under Graduate (with prior international call center experience) in any field from a recognized University can apply.work from home,fresher,data entry,office assistant,freshers job vacancy,data entry work from home,accountant,part time,data entry operator,back office,bpo,call center fresher,work from home part time,call center work from home,call centre,software developer fresher,computer operator

*

Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment.

Strong written and verbal communication.

Analytical mind & attention to detail.

Knowledge of Amex card product would be preferred.

Demonstrated consultative experience, ability to influence, resourceful.bpo - fresher - data entry - part time - call center fresher - work from home part time - back office - computer operator - freshers job

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹9,465.84 - ₹12,500.00 per month

Schedule:

- Day shift
- Morning shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)

Work Location: In person

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