Call Center Executive

1 week ago

Jaipur, India Business 10X Full time

**About Freshokartz Agri Products Pvt. Ltd.**:Freshokartz is a trailblazing Agri-Commerce platform that empowers rural entrepreneurs through a franchise model, offering a wide range of agri inputs, insurance, loans, and other services. As a Call Centre Executive, you will be a vital link between our company and our valued franchise partners, ensuring seamless communication and support.

**Position: Call Centre Executive**

**Location: Jaipur**

**Role Overview**:As a Call Centre Executive at Freshokartz, you will play a key role in maintaining and enhancing relationships with existing franchise partners while also contributing to the expansion of our franchise network. Your communication skills and customer-centric approach will drive collaboration, ensuring that our franchisees have the necessary resources and information to succeed.

**Key Responsibilities**:
**1. Franchise Partner Management**:

- Act as the primary point of contact for our existing franchise partners, addressing their queries, concerns, and needs promptly and professionally.
- Establish strong rapport with franchisees to foster a sense of partnership and mutual success.

**2. New Franchise Onboarding**:

- Reach out to potential new franchise partners, presenting Freshokartz's value proposition and benefits.
- Assist in the onboarding process, guiding new partners through the franchise model and service offerings.

**3. Communication and Support**:

- Provide timely and accurate information to franchise partners regarding product updates, promotions, training, and any other relevant details.
- Troubleshoot issues, resolve complaints, and ensure a positive overall experience for franchisees.

**4. Data Management**:

- Maintain accurate records of all interactions with franchise partners in the CRM system.
- Track feedback, inquiries, and trends to identify areas for improvement and process enhancement.

**5. Collaboration**:

- Collaborate closely with the sales, marketing, and operations teams to ensure consistent messaging and effective support to franchise partners.
- Contribute to the development of materials, guides, and resources that assist franchisees in their business operations.

**Qualifications and Requirements**:

- High school diploma or equivalent (Bachelor's degree preferred).
- Proven experience in a call centre or customer service role.
- Excellent verbal and written communication skills.
- Ability to build and maintain positive relationships with diverse stakeholders.
- Strong problem-solving abilities and a customer-centric approach.
- Proficiency in using CRM software and Microsoft Office Suite.

**Benefits**:

- Competitive salary and performance-based incentives.
- Opportunity to contribute to the growth of rural entrepreneurship.
- Collaborative and inclusive work environment.
- Training and development resources to enhance your customer service skills.

Pay: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Paid time off

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (required)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)

Work Location: In person

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