Customer Service Representative
2 days ago
Job Overview:
Gem & Jewellery Information Centre seeks a professional Customer Service Representative to provide exceptional customer service and support. The ideal candidate will have proven experience in handling customer inquiries, resolving complaints, and ensuring high customer satisfaction.
About the Role:
This is a dynamic role that requires excellent communication skills, problem-solving abilities, and attention to detail. The representative will be responsible for managing customer interactions, resolving issues, and maintaining accurate records. Strong knowledge of CRM systems and MS Office is required.
Key Responsibilities:
- Inbound and Outbound Communication: Handle customer inquiries via phone, email, and chat, providing accurate and complete information using appropriate methods and tools.
- Problem Resolution: Resolve product or service problems by clarifying customer issues, determining causes, and selecting the best solutions.
- Order Processing: Process orders, returns, refunds, and exchanges as needed.
- Record Maintenance: Maintain detailed records of customer interactions and transactions.
- Collaboration: Collaborate with other departments to resolve complex issues.
- Prioritization: Identify and escalate priority issues when necessary.
Requirements:
- Experience: Proven customer service experience or a similar customer-facing role.
- Skills: Excellent communication and interpersonal skills, ability to handle stressful situations, strong problem-solving skills, and attention to detail.
- Knowledge: Proficiency in CRM systems and MS Office.
- Education: High school diploma or equivalent; additional qualifications are a plus.
Compensation: The estimated salary range for this position is between $40,000-$55,000 per year, depending on experience and qualifications.
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