Guest Relation Executive
2 months ago
**Key Responsibilities**:
**Guest Interaction**:
- Greet guests warmly upon arrival and ensure they feel welcome.
- Assist guests with reservations, special requests, and any specific needs they may have.
- Address and resolve any guest complaints or concerns promptly and professionally.
**Service Excellence**:
- Ensure that guests receive personalized and attentive service throughout their dining experience.
- Collaborate with restaurant staff to ensure seamless service and communication.
- Monitor guest satisfaction levels and take proactive measures to enhance their experience.
**Relationship Building**:
- Develop and maintain strong relationships with regular guests and VIPs.
- Implement and manage loyalty programs and guest feedback systems.
- Coordinate with the marketing team to create and promote special events, offers, and promotions.
**Administrative Duties**:
- Maintain accurate records of guest interactions, preferences, and feedback.
- Prepare reports on guest satisfaction and service quality for management review.
- Assist with training new staff on guest service standards and expectations.
**Collaboration**:
- Work closely with kitchen and service staff to ensure the smooth execution of guest requests and special accommodations.
- Participate in staff meetings and contribute to the development of service improvement strategies.
**Compliance and Standards**:
- Adhere to all health and safety regulations and restaurant policies.
- Ensure that all guest interactions comply with restaurant standards and procedures.
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹25,000.00 per month
**Benefits**:
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Day shift
- Rotational shift
Supplemental Pay:
- Commission pay
- Performance bonus
- Yearly bonus
**Experience**:
- Guest relations: 1 year (required)
- Restaurant: 1 year (required)
Work Location: In person
**Speak with the employer**
+91 8657520440
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