Customer Relations Representative
5 months ago
**Position**: Client Relations Representative-WFO
**Location**: Mohali, Punjab
**Shift**:US Shift
**Job Type**: Full Time
**Week Offs**:
- 2 days fixed Week Offs during Winter
- 1 day fixed Week Off during Summer due to high demand (As per US Calendar and business requirements)
**Shift Timing**:
- US Shift (During Winter: 8 AM to 5 PM CST
- During Summer: 7 AM to 5 PM CST (As per US Time Zone, depending upon business requirements and Daylight Saving)
**Position Overview**:
**Key Responsibilities**:
- Manage relationships with existing club members (maintenance contract clients).
- Regularly contact club members to assess their HVAC unit's condition and ensure their files are up-to-date.
- Receive incoming calls from clients and provide top-notch customer service.
- Make outbound calls to non-club members to promote our maintenance contracts and convert them into club members.
- Maintain a deep understanding of our club membership offerings and be able to explain them to potential clients.
- Collaborate with the customer service team during peak call hours to assist with inbound inquiries.
- Maintain accurate and detailed records of client interactions in our CRM system (Service Titan).
- Strive to achieve and exceed club membership conversion targets.
**Requirements**:
- 3-6 years of experience as Client Relations Representative
- Previous experience in a call center, customer relationship, customer service, or sales role.
- Familiarity with CRM systems, particularly Service Titan (preferred but not mandatory).
- Strong communication skills, both verbal and written with a neutral accent in English.
- Ability to work in the U.S. time zone and be available during weekends.
- Understanding of HVAC terminology and systems (preferred but not mandatory).
- Exceptional interpersonal skills and a customer-centric attitude.
- Ability to adapt to a dynamic and fast-paced environment.
- Sales and business development experience is a plus.
Pay: ₹50,000.00 - ₹60,000.00 per month
Schedule:
- Night shift
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
Ability to Commute:
- Mohali, Punjab (required)
Ability to Relocate:
- Mohali, Punjab: Relocate before starting work (required)
**Speak with the employer**
+91 07467805756
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