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Cox Coach mum
1 month ago
**Job Summary**
Team Leader
- Operations -Voice /Blended (US)
Roles and Responsibilities:
1 Should have Team Handling Experience
2 Should have 1+Years' Experience as Team Leader
3 Should exhibit People Management Skills.
4 Should be aware of the various Operations and Client Metrics.
5 Strong analytical, solving skills with strong MS Excel skills.
6 Needs to have the drive to achieve given targets.
7 Process adherence (Check, analyze, Control & Improvement).
8 Drive & adhere to Policies & Procedures.
9 Should be well versed in coaching & providing feedback
10 Basic exposure to excel.
11 Good process knowledge and Good interpersonal skills
- People Management skills
- Client Management skills
- Process Management skills
- Coaching and Training
- Feedback and Performance Management skills
- Attrition, Shrinkage, AHT, CSAT, Schedule Adherence, BQM Management, SLA Management
5 Days Working Role
Work from office opportunity
Education Target: Minimum Graduate (Any Bachelor's Degree)
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COX Coach MUM Job Details Foundever
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Mumbai, Maharashtra, India SITEL Full timeApply for COX Coach_MUM Job Details Foundever, Career Progress Consultants in Mumbai for 1 - 5 Year of Experience on
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Mumbai, India timesjobs Full timeCOX Coach_MUMReq ID#: 384551Location: Mumbai, AP, IN, 400072: Job SummaryTeam Leader- Operations Voice /Blended (US)Roles and Responsibilities:Should have Team Handling ExperienceShould have 1 Years Experience as Team LeaderShould exhibit People Management Skills.Should be aware of the various Operations and Client Metrics.Strong analytical, solving skills...
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Mumbai, Maharashtra, India timesjobs Full timeCOX Coach_MUMReq ID#: 384551Location:Mumbai, AP, IN, 400072: Job SummaryTeam Leader- Operations Voice /Blended (US)Roles and Responsibilities:Should have Team Handling ExperienceShould have 1 Years Experience as Team LeaderShould exhibit People Management Skills.Should be aware of the various Operations and Client Metrics.Strong analytical, solving skills...
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Mumbai, Maharashtra, India timesjobs Full timeCOX Coach_MUMReq ID#: 384551Location:Mumbai, AP, IN, 400072: Job SummaryTeam Leader- Operations Voice /Blended (US)Roles and Responsibilities:Should have Team Handling ExperienceShould have 1 Years Experience as Team LeaderShould exhibit People Management Skills.Should be aware of the various Operations and Client Metrics.Strong analytical, solving skills...
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