**Job Summary**

Team Leader
- Operations -Voice /Blended (US)

Roles and Responsibilities:
1 Should have Team Handling Experience

2 Should have 1+Years' Experience as Team Leader

3 Should exhibit People Management Skills.

4 Should be aware of the various Operations and Client Metrics.

5 Strong analytical, solving skills with strong MS Excel skills.

6 Needs to have the drive to achieve given targets.

7 Process adherence (Check, analyze, Control & Improvement).

8 Drive & adhere to Policies & Procedures.

9 Should be well versed in coaching & providing feedback

10 Basic exposure to excel.

11 Good process knowledge and Good interpersonal skills
- People Management skills
- Client Management skills
- Process Management skills
- Coaching and Training
- Feedback and Performance Management skills
- Attrition, Shrinkage, AHT, CSAT, Schedule Adherence, BQM Management, SLA Management

5 Days Working Role

Work from office opportunity

Education Target: Minimum Graduate (Any Bachelor's Degree)

Education : HSC

Experience : Minimum 1 year of experience as a TL

Process : International (International Process only should apply)

Background : BPO Experience

Shift Window : 24 x 7

Weekoffs : Any 2 days in a week

Experience Target : Experience in handling team; have managed clients; hands on excel and people management skills

Skills : Good communication skills; Excel knowledge ; People management ; Leadership skills; Quick Learner; Adaptability, handled attrition & shrinkage

Notice Period : Minimum 30 days or immediate