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Amerigas coach
1 month ago
**Job Summary**
Team Leader
- Operations -Voice /Blended (US)
Roles and Responsibilities:
1 Should have Team Handling Experience
2 Should have 1+Years' Experience as Team Leader
3 Should exhibit People Management Skills.
4 Should be aware of the various Operations and Client Metrics.
5 Strong analytical, solving skills with strong MS Excel skills.
6 Needs to have the drive to achieve given targets.
7 Process adherence (Check, analyze, Control & Improvement).
8 Drive & adhere to Policies & Procedures.
9 Should be well versed in coaching & providing feedback
10 Basic exposure to excel.
11 Good process knowledge and Good interpersonal skills
- People Management skills
- Client Management skills
- Process Management skills
- Coaching and Training
- Feedback and Performance Management skills
- Attrition, Shrinkage, AHT, CSAT, Schedule Adherence, BQM Management, SLA Management
5 Days Working Role
Work from office opportunity
Education Target: Minimum Graduate (Any Bachelor's Degree)
Education : HSC
Experience : Minimum 1 year of experience as a TL
Process : International (International Process only should apply)
Background : BPO Experience
Shift Window : 24 x 7
Weekoffs : Any 2 days in a week
Experience Target : Experience in handling team; have managed clients; hands on excel and people management skills
Skills : Good communication skills; Excel knowledge ; People management ; Leadership skills; Quick Learner; Adaptability, handled attrition & shrinkage
Notice Period : Minimum 30 days or immediate
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Amerigas coach
2 weeks ago
Mumbai, Maharashtra, India Foundever Full timeJob SummaryTeam Leader Operations Voice /Blended (US)Roles and Responsibilities:1 Should have Team Handling Experience2 Should have 1+Years' Experience as Team Leader3 Should exhibit People Management Skills.4 Should be aware of the various Operations and Client Metrics.5 Strong analytical, solving skills with strong MS Excel skills.6 Needs to have the drive...
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Amerigas coach
1 month ago
Mumbai, India Foundever Full time**About Us**: **Job Summary**: **Primary Job Responsibilities**: - **Team Leader - US Chat process** Education : HSC Experience : Minimum 1 year of experience as a TL Process : International (International Process only should apply) Background : BPO Experience Shift Window : 24 x 7 Weekoffs : Any 2 days in a week Experience Target : Experience in...