MUM - Team Leader Job Details Foundever

4 weeks ago


Mumbai, Maharashtra, India timesjobs Full time
# MUM - Team Leader

Req ID#: 376037

Location: Mumbai, AP, IN, 400072

: Primary Job Responsibilities

Team Leader- Operations Voice /Blended (US)

Roles and Responsibilities:

  • Should have Team Handling Experience
  • Should have 1 Years Experience as Team Leader
  • Should exhibit People Management Skills.
  • Should be aware of the various Operations and Client Metrics.
  • Strong analytical, solving skills with strong MS Excel skills.
  • Needs to have the drive to achieve given targets.
  • Process adherence (Check, analyze, Control & Improvement).
  • Drive & adhere to Policies & Procedures.
  • Should be well versed in coaching & providing feedback
  • Basic exposure to excel.
  • Good process knowledge and Good interpersonal skills

The candidate should be possess the following skills:

  • People Management skills
  • Client Management skills
  • Process Management skills
  • Coaching and Training
  • Feedback and Performance Management skills
  • Attrition, Shrinkage, AHT, CSAT, Schedule Adherence, BQM Management, SLA Management

5 Days Working Role

Work from office opportunity

Education Target: Minimum Graduate (Any Bachelors Degree)

Job Segment: Manager, Performance Management, Management, Human Resources

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