Coach MUM Job Details Foundever

1 week ago


Mumbai, Maharashtra, India timesjobs Full time
:
Coach_MUM

Req ID#:
384551

Location:
Mumbai, AP, IN, 400072

Job Summary:
Team Leader- Operations Voice /Blended (US)

Roles and Responsibilities:
Should have Team Handling Experience
Should have 1 Years Experience as Team Leader
Should exhibit People Management Skills.
Should be aware of the various Operations and Client Metrics.
Strong analytical, solving skills with strong MS Excel skills.
Needs to have the drive to achieve given targets.
Process adherence (Check, analyze, Control & Improvement).
Drive & adhere to Policies & Procedures.
Should be well versed in coaching & providing feedback
Basic exposure to excel.
Good process knowledge and Good interpersonal skills

Skills Required:
People Management skills
Client Management skills
Process Management skills
Coaching and Training
Feedback and Performance Management skills
Attrition, Shrinkage, AHT, CSAT, Schedule Adherence, BQM Management, SLA Management

Other Information:
5 Days Working Role
Work from office opportunity

Education Target:
Minimum Graduate (Any Bachelors Degree)

Job Segment:
Performance Management, Human Resources

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