MUM - Team Leader

3 weeks ago


Mumbai, Maharashtra, India Foundever™ Full time
Primary Job Responsibilities

Team Leader- Operations –Voice /Blended (US)

Roles and Responsibilities:

1 Should have Team Handling Experience

2 Should have 1+Years' Experience as Team Leader

3 Should exhibit People Management Skills.

4 Should be aware of the various Operations and Client Metrics.

5 Strong analytical, solving skills with strong MS Excel skills.

6 Needs to have the drive to achieve given targets.

7 Process adherence (Check, analyze, Control & Improvement).

8 Drive & adhere to Policies & Procedures.

9 Should be well versed in coaching & providing feedback

10 Basic exposure to excel.

11 Good process knowledge and Good interpersonal skills

The candidate should be possess the following skills

- People Management skills

- Client Management skills

- Process Management skills

- Coaching and Training

- Feedback and Performance Management skills

- Attrition, Shrinkage, AHT, CSAT, Schedule Adherence, BQM Management, SLA Management

5 Days Working Role

Work from office opportunity

Education Target: Minimum Graduate (Any Bachelor's Degree)




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    # MUM - Team LeaderReq ID#: 376037Location: Mumbai, AP, IN, 400072: Primary Job ResponsibilitiesTeam Leader- Operations Voice /Blended (US)Roles and Responsibilities:Should have Team Handling ExperienceShould have 1 Years Experience as Team LeaderShould exhibit People Management Skills.Should be aware of the various Operations and Client Metrics.Strong...


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