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MUM - Team Leader Job Details Foundever
4 weeks ago
**Req ID#:** 376037
**Location:** Mumbai, AP, IN, 400072
**:** Primary Job Responsibilities
**Team Leader- Operations Voice /Blended (US)**
**Roles and Responsibilities:**
1. Should have Team Handling Experience
2. Should have 1 Years Experience as Team Leader
3. Should exhibit People Management Skills.
4. Should be aware of the various Operations and Client Metrics.
5. Strong analytical, solving skills with strong MS Excel skills.
6. Needs to have the drive to achieve given targets.
7. Process adherence (Check, analyze, Control & Improvement).
8. Drive & adhere to Policies & Procedures.
9. Should be well versed in coaching & providing feedback
10. Basic exposure to excel.
11. Good process knowledge and Good interpersonal skills
**The candidate should be possess the following skills:**
- People Management skills
- Client Management skills
- Process Management skills
- Coaching and Training
- Feedback and Performance Management skills
- Attrition, Shrinkage, AHT, CSAT, Schedule Adherence, BQM Management, SLA Management
**5 Days Working Role**
**Work from office opportunity**
**Education Target:** Minimum Graduate (Any Bachelors Degree)
**Job Segment:** Manager, Performance Management, Management, Human Resources
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