Team Member-customer Experience-support

**Job Title: Associate Vice President - CX Measurement** **Job Summary**: The team member is responsible for designing, implementing, and managing the metrics, analytics, and feedback systems that track and assess the customer experience across various touchpoints within the bank. This role involves leading teams to analyze data, identify concerns and areas...

**Team Member - Customer Experience - Job ID- Department- Customer Experience - Nodal- Location- Mumbai- Number of Positions- 4- Reporting Relationship- SVP- Customer Experience- Grade- M3- Daily review of pending complaints beyond a specified timelines and takes responsibility of getting complaints closed Monitoring and driving closure of complaints to...

Grade: M6 Job Role - The incumbent will be responsible for improving the overall Customer experience of the assigned Customer segment - S/he will have to identify customer pain areas across the Customer journey. - Prioritize & resolve the customer issues by simplifying process, relook at policies / practices...etc. - S/he will work with the business...

JD Job Role - The incumbent will be responsible for improving the overall Customer experience of the assigned Customer segment - S/he will have to identify customer pain areas across the Customer journey. - Prioritize & resolve the customer issues by simplifying process, relook at policies / practices...etc. - S/he will work with the business stakeholders...

Grade: M5/M6 Job Role - The incumbent will be responsible for improving the overall Customer experience of the assigned Customer segment - S/he will have to identify customer pain areas across the Customer journey. - Prioritize & resolve the customer issues by simplifying process, relook at policies / practices - Collaborating with cross functional teams to...

Customer Support Executive Job OpportunityWe are seeking a highly skilled Customer Support Executive to join our team at CapTalent HR. This role involves providing exceptional customer service and ensuring that our clients receive top-notch support.Estimated Salary: ₹3,20,000 - ₹3,50,000 per annumAbout the RoleThe ideal candidate will have excellent...

**Job Role** Ø The role is to call customers who have provided negative feedback in the Net Promoter Score survey. Probe the customer to clarify the issues mentioned by them and record any new/other issues that the customer has.. Should be able to classify the issues raised by customers into relevant themes (Request/ Query/ Complaint) and direct the issue...

Company Description Rohit, a specialist in service experience management, leads BridgeLoyalty Customer Experience Management LLP in Mumbai. The team at BridgeLoyalty is supported by talented individuals with a common goal of delivering value to clients and end consumers. Role Description This is a full-time on-site role as an Executive Assistant at...

Company DescriptionRohit, a specialist in service experience management, leads BridgeLoyalty Customer Experience Management LLP in Mumbai. The team at BridgeLoyalty is supported by talented individuals with a common goal of delivering value to clients and end consumers. Role DescriptionThis is a full-time on-site role as an Executive Assistant at...

Responsibilities As a Customer Success Executive , you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing...

ResponsibilitiesAs a Customer Success Executive, you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing customer...

Company Description BridgeLoyalty Customer Experience Management LLP, based in Mumbai, is a dynamic organization dedicated to enhancing customer experiences across industries. Under the leadership of Rohit, a seasoned expert in service experience management with over 20 years of experience in the Banking, Telecom, and ITES sectors, the company specializes in...

Company DescriptionBridgeLoyalty Customer Experience Management LLP, based in Mumbai, is a dynamic organization dedicated to enhancing customer experiences across industries. Under the leadership of Rohit, a seasoned expert in service experience management with over 20 years of experience in the Banking, Telecom, and ITES sectors, the company specializes in...

Job OverviewWe are seeking an ambitious and empathetic Sales Support Specialist for a full-time position in Mumbai. As a key member of our customer service team, you will be responsible for delivering exceptional support to our clients and contributing to their satisfaction and retention.To succeed in this role, you will need 1-3 years of work experience and...

At BridgeLoyalty Customer Experience Management LLP, we are seeking an exceptional Executive Assistant to join our team in Mumbai. This full-time on-site role offers a unique opportunity to provide high-level administrative support to our leaders while driving business success.With a strong focus on delivering value to clients and end consumers, our team is...

We are Hiring for Team Member of Customer Helpdesk Job Scope: The Team Member of Customer Helpdesk will be responsible for monitoring IT infrastructure, Mails, etc. Have a smooth business as usual (BAU), In-depth Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services,...

**Team Member - Customer Service** - Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (Eg: Home loan / LAP/Personal Loan). - Address all Service Request /Complaints and ensure all requests/complaints are closed within TAT - Digital Adoption for all Retail Asset Clients - Achieve Cross sell...

Job Role - Leading the Retail Liabilities Skill for the Nodal Desk within Consumer Bank through a dedicated team of Senior Officers - As a Supervisor, leading the last frontier of the service recovery for consumer service issues received as escalations from the Nodal Office, MD & Kotak Leadership Team’s Office - Driving the culture of service recovery for...

Job Title: Customer Support Team LeadLocation: I2E Consulting Pvt Ltd.Company OverviewI2E Consulting Pvt Ltd. is a dynamic organization seeking a skilled and experienced Customer Support Team Lead to join our team. As a key member of our customer support department, you will play a crucial role in ensuring the delivery of exceptional customer service,...

**Job Description ( **Team Member - Customer Service) - Responsible to provide adequate and quick resolution to all the cases assigned - Analyze the complaint trend and present to the senior management - Preparing RCA ,Monitoring the cases and initiating corrective actionLiaise up and coordinate with business stakeholders to close the cases end to end **Job...