Team Member-customer Experience-support

**Job Title: Associate Vice President - CX Measurement** **Job Summary**: The team member is responsible for designing, implementing, and managing the metrics, analytics, and feedback systems that track and assess the customer experience across various touchpoints within the bank. This role involves leading teams to analyze data, identify concerns and areas...

**Team Member - Customer Experience - Job ID- Department- Customer Experience - Nodal- Location- Mumbai- Number of Positions- 4- Reporting Relationship- SVP- Customer Experience- Grade- M3- Daily review of pending complaints beyond a specified timelines and takes responsibility of getting complaints closed Monitoring and driving closure of complaints to...

Grade: M6 Job Role - The incumbent will be responsible for improving the overall Customer experience of the assigned Customer segment - S/he will have to identify customer pain areas across the Customer journey. - Prioritize & resolve the customer issues by simplifying process, relook at policies / practices...etc. - S/he will work with the business...

JD Job Role - The incumbent will be responsible for improving the overall Customer experience of the assigned Customer segment - S/he will have to identify customer pain areas across the Customer journey. - Prioritize & resolve the customer issues by simplifying process, relook at policies / practices...etc. - S/he will work with the business stakeholders...

**Job Role** Ø The role is to call customers who have provided negative feedback in the Net Promoter Score survey. Probe the customer to clarify the issues mentioned by them and record any new/other issues that the customer has.. Should be able to classify the issues raised by customers into relevant themes (Request/ Query/ Complaint) and direct the issue...

Grade: M1/M2 Job Role - The incumbent will be responsible for improving the overall Customer experience of the assigned Customer segment - S/he will have to identify customer pain areas across the Customer journey. - Prioritize & resolve the customer issues by simplifying process, relook at policies / practices...etc. - S/he will work with the business...

Customer Support Executive Job OpportunityWe are seeking a highly skilled Customer Support Executive to join our team at CapTalent HR. This role involves providing exceptional customer service and ensuring that our clients receive top-notch support.Estimated Salary: ₹3,20,000 - ₹3,50,000 per annumAbout the RoleThe ideal candidate will have excellent...

**Team Member - Customer Service** - Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (Eg: Home loan / LAP/Personal Loan). - Address all Service Request /Complaints and ensure all requests/complaints are closed within TAT - Digital Adoption for all Retail Asset Clients - Achieve Cross sell...

**Job Description ( **Team Member - Customer Service) - Responsible to provide adequate and quick resolution to all the cases assigned - Analyze the complaint trend and present to the senior management - Preparing RCA ,Monitoring the cases and initiating corrective actionLiaise up and coordinate with business stakeholders to close the cases end to end **Job...

We are Hiring for Team Member of Customer Helpdesk Job Scope: The Team Member of Customer Helpdesk will be responsible for monitoring IT infrastructure, Mails, etc. Have a smooth business as usual (BAU), In-depth Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services,...

Company Description Rohit, a specialist in service experience management, leads BridgeLoyalty Customer Experience Management LLP in Mumbai. The team at BridgeLoyalty is supported by talented individuals with a common goal of delivering value to clients and end consumers. Role Description This is a full-time on-site role as an Executive Assistant at...

Company DescriptionRohit, a specialist in service experience management, leads BridgeLoyalty Customer Experience Management LLP in Mumbai. The team at BridgeLoyalty is supported by talented individuals with a common goal of delivering value to clients and end consumers. Role DescriptionThis is a full-time on-site role as an Executive Assistant at...

Responsibilities As a Customer Success Executive , you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing...

** URGENT HIRING OF TEAM MEMBER** **It will be a ROTATIONAL SHIFTS ( Day, Night, Morning ). You will get all the shifts.** **Job Location will be at Mumbai Airport Terminal 2.** A team member is **an employee who works in a group or team**, like those who work in restaurants, retail, and hospitality. Team members may work in guest services, with food, or...

ResponsibilitiesAs a Customer Success Executive, you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing customer...

Company Description BridgeLoyalty Customer Experience Management LLP, based in Mumbai, is a dynamic organization dedicated to enhancing customer experiences across industries. Under the leadership of Rohit, a seasoned expert in service experience management with over 20 years of experience in the Banking, Telecom, and ITES sectors, the company specializes in...

** URGENT HIRING OF TEAM MEMBER** **Today is a walk in interview if you are available then only for this position.** **Job Location will be at** **1) Mumbai Airport Terminal 2.** **2) Dombivali** **3) Goregoan-Oberior** **For that PASSPORT CARD is mandatory for this position so those who have valid passport card for Airport location they only...

Good Flippin Burgers Profile - Team Member, Shift Manager, Trainer Associate, Team Member Rider, Guest Delight Manager Salary - Up to 12k to 25k In-hand Qualification - HSC / Graduate Experience - Minimum 6 month Location - BKC, Juhu, Borivali, Mira road, Andheri Oshiwara, Bandra, Thane-Medows, Thane -wagle, Chembur, Marin line, Lower parel,...

**Company: Roadster Hospitality Pvt Ltd - Wrapafella - Mumbai** **Position: Team Member** .Maintain a fast speed of service, especially during rush times. - Take orders from customers and input their selections into the restaurant’s computer systems. - Assemble orders on trays or in bags depending on the type of order. - Taking care of billing and...

Company DescriptionBridgeLoyalty Customer Experience Management LLP, based in Mumbai, is a dynamic organization dedicated to enhancing customer experiences across industries. Under the leadership of Rohit, a seasoned expert in service experience management with over 20 years of experience in the Banking, Telecom, and ITES sectors, the company specializes in...