Customer Service Officer

Education:Bachelor of Engineering/Technology - BE/BTech - MechAbout The Role:The position of Customer Service Head involves overseeing a team of service professionals tasked with installing and troubleshooting systems at customer locations. Following installation, the team will address any customer concerns or issues that may arise.Roles and...

Attending customer service team meetings. - Continued learning of the company’s products. - Assisting customers with refunds or cancellations. - Completing administrative tasks. - Handling service issues. - Proactive questioning/asking for feedback from customers. - Committed, to meeting agreed deadlines with customers. **Job Types**: Full-time,...

Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. - Keeping records of customer interactions, transactions, comments, and complaints. - Communicating and coordinating with colleagues as...

**Handling Inquiries**: Customer Service Officers manage incoming phone calls and address customer inquiries about products and services. - **Sales Leads**: They generate sales leads that can develop into new customers. - **Needs Assessment**: Identifying and assessing customer needs to achieve satisfaction. - **Problem-Solving**: These officers are skilled...

**Customer Service Associate** Designation: Customer Service Associate **Job Type**: Full Time Shift: Night Shift ( 9 Hrs rotational between 8pm to 8am) Work Experience: Minimum 2 years in International voice process - (Preferrable from US health care) Educational Qualification: Graduate or equivalent **Salary**: 25k-32K gross salary Managing incoming...

Direct customers to online resources. - Create and maintain reports on customer interactions. - Attend weekly team meetings. - Update customer records in our system, including notes about conversations and outcomes. - Strong organisational skills for ensuring that all operational processes are running smoothly and efficiently. - Strong teamwork skills for...

Supervising a team of customer support professionals. - Monitoring the entire customer service process. - Resolving customer issues brought to your attention. - Creating procedures and policies for effective customer service. - Planning how to train customer support professionals. - Standardizing the customer service delivery of an organization. - Tracking...

Supervising a team of customer support professionals. - Monitoring the entire customer service process. - Resolving customer issues brought to your attention. - Creating procedures and policies for effective customer service. - Planning how to train customer support professionals. - Standardizing the customer service delivery of an organization. - Tracking...

Develop and implement customer service policies and procedures. - Manage and train the customer support team. - Respond to customer service issues in a timely manner. - Create effective customer service procedures, policies, and standards. - Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis. - Implement an...

A Customer Service Representative is the first point of contact for any customer who has a question or an issue with a product or service the company sells. Listen to customer concern's, issues and questions. Resolve customer concern's and answer the customer questions to your best ability. Strong listening, Communicating and customer service skill **Job...

Anticipate customer needs by studying services, products, and proper customer processes and procedures - Have full working knowledge of the service associate handbook in order to respond to every customer inquiry with confidence - Record all customer and end-user calls in order to improve service and products provided by the company - Monitor customer...

Maintain an updated knowledge of the organization's products, services, and customer service policies - Document customer interactions when necessary, compiling documents and forwarding information to interested parties - Explain simply and clearly in response to customer questions and check for customer understanding and acceptance - Recommend new products...

Supervising a team of customer support professionals. - Monitoring the entire customer service process. - Resolving customer issues brought to your attention. - Creating procedures and policies for effective customer service. - Planning how to train customer support professionals. - Superior written and oral communication skills. - Leadership skills to guide...

**Assisting customers** with inquiries, complaints, and providing information about products or services. - **Handling transactions**, such as processing orders, refunds, or exchanges. - **Maintaining a positive, empathetic, and professional attitude** toward customers at all times. - **Resolving customer issues** efficiently and escalating complex issues to...

Resolve customer issues and complaints effectively and efficiently. - Manage high volumes of inbound and outbound calls. - Maintain accurate records of customer interactions and transactions. - Provide up-to-date product and service information to customers. - Strong listening, communicating, and customer service skills. - Ability to multitask and provide...

Resolve customer issues and complaints effectively and efficiently. - Manage high volumes of inbound and outbound calls. - Maintain accurate records of customer interactions and transactions. - Provide up-to-date product and service information to customers. - Strong listening, communicating, and customer service skills. - Ability to multitask and provide...

We are hiring a customer service representative to manage customer queries and complaints. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. Maintaining a positive, empathetic and professional attitude towar customers at all times. Communicating with customers through...

Attending training sessions to grow knowledge of products and develop customer service skills. - Processing and logging incoming calls into the CRM system. - Identifying customer needs. - Forwarding and escalating inquiries to relevant individuals and departments. - Providing outstanding customer service. - Updating customer information as required. -...

Managing a team of customer service employees. - Maintaining compliance with policies and procedures. - Offering excellent customer service. - Displaying extensive product knowledge. - Overseeing the work of every employee in your team. - Promoting the vision of the organization. - Conducting quality assurance surveys with customers and reporting findings to...

Managing a team of customer service employees. - Maintaining compliance with policies and procedures. - Offering excellent customer service. - Displaying extensive product knowledge. - Overseeing the work of every employee in your team. - Promoting the vision of the organization. - Conducting quality assurance surveys with customers and reporting findings to...