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Customer Service Assistant

5 months ago

PimpriChinchwad Maharashtra, India Dilizent Systems Full time

Provide accurate information regarding products, services, and company policies.
- Identify and assess customer needs to achieve satisfaction.
- Troubleshoot customer issues and provide effective solutions in a timely manner.
- Escalate complex problems to the appropriate departments when necessary.
- Follow up with customers to ensure issues are resolved.
- Maintain clear records of customer interactions and transactions.
- Document feedback and suggest areas for improvement to management.
- Prepare reports on customer inquiries and resolution trends.
- Stay up-to-date on product features, promotions, and company policies.
- Educate customers about product offerings and assist them in selecting the right options.
- Work closely with other team members and departments to improve processes and enhance customer experience.
- Participate in training sessions and meetings to improve skills and knowledge.
- High school diploma or equivalent; associate's degree or higher preferred.
- Previous experience in customer service or a related field is an advantage.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficient in using customer service software and Microsoft Office Suite.
- Ability to work independently and as part of a team.
- The Customer Service Assistant typically works in a fast-paced office environment. Flexibility in hours may be required to accommodate customer needs.**Language**:

- Hindi (required)

Work Location: In person