![Anunta Technology Management Services Ltd](https://media.trabajo.org/img/noimg.jpg)
Executive - Support Desk
2 weeks ago
Answering IT Hotline calls and providing basic technical assistance and support for incoming IT queries and raise the tickets for IT issues.
- Monitoring and responding quickly and effectively to requests received through the Service Desk tool
- Monitoring Service Desk and assign, route and redirect the tickets/problems to correct resources (Technician)
- Call coordination with external team (Log a complaint, follow-up, update, etc.)
- Helping IT team to maintain first response time and resolution time.
- Maintaining 0% drops of hotline calls.
- Performing escalations for High priority incidents
- Ensuring the quality of tickets and calls handled is as per agreed guidelines
- Ready to work in a 24 x 7 environment across shifts
- Complete Tracking of Issue / Incidents by closely working with various IT resolver teams, client teams and users
- Responsible for attending trouble tickets & issue calls from various customers with various help desk tools. -Responsible for managing Installation, configuration, migration, of Anunta’s Infra
- Responsible for infrastructure monitoring services, routine and preventive maintenance, service restoration and provide assurance to customers.
- Responsible for infrastructure performance, availability, alarm, configuration and fault management.
**Job Types**: Full-time, Regular / Permanent
Shift:
- Flexible shift
- Rotational shift
**Experience**:
- total work: 1 year (preferred)
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