Front Desk Executive

4 weeks ago

Mumbai, India Qrata Full time

**Position Overview**:We are seeking a highly motivated and organized Front Desk Executive to join our team and play a pivotal role in ensuring efficient and professional interactions with clients, visitors, and internal staff. The Front Desk Executive will serve as the face of our organization, representing our values and commitment to exceptional customer service.

**Responsibilities**:
**Reception and Greeting**:Welcome visitors and clients with a friendly and positive demeanor.
Ensure all guests are promptly attended to and directed to the appropriate individuals or departments.
Answer incoming calls and route them to the relevant recipients.

**Customer Service**:Provide outstanding customer service to all visitors and callers.
Address inquiries, resolve issues, and maintain a helpful attitude.
Maintain knowledge of company offerings and services to effectively assist clients and visitors.

**Administrative Support**:Manage the scheduling and coordination of appointments, meetings, and conference room bookings.
Assist in maintaining office supplies and orderliness of the front desk area.
Handle incoming and outgoing mail, packages, and deliveries.
Maintain accurate records of visitor information and appointments.

**Communication**:Relay messages and communicate information accurately to the appropriate recipients.

**Security and Access Control**:Monitor and grant access to authorized personnel, ensuring a secure and controlled environment.
Follow security protocols for verifying visitor identity and purpose of visit.

**Multi-tasking and Time Management**:Handle various tasks simultaneously while maintaining a professional attitude and ensuring all duties are performed efficiently.
Manage the front desk area to ensure a neat and organized appearance at all times.

**Qualifications**:

- High school diploma or equivalent; associate's or bachelor's degree is a plus.
- Previous experience in a similar role or customer service-oriented position preferred.
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills and the ability to interact with a diverse range of individuals.
- Professional appearance and demeanor.
- Ability to remain composed and handle stressful situations with tact and grace.
- Strong organizational skills and attention to detail.

**Additional Information**:

- This is a full-time position, [working hours].
- The Front Desk Executive may occasionally be required to work outside regular business hours to accommodate special events or urgent situations.
- The role may involve occasional administrative tasks to support other departments as needed.
- Training will be provided on company procedures and systems.

If you are an enthusiastic individual with a passion for providing excellent customer service and creating a welcoming environment, we encourage you to apply. Join our team and contribute to the smooth functioning of our organization's front desk operations

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹18,000.00 - ₹40,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Fixed shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Quarterly bonus

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