Customer Service Assistant
2 months ago
**Job Summary**:
**Key Responsibilities**:
- Qualifying Leads: Engage with leads to understand their business needs and challenges, and assess their suitability for our BPO services.
- CRM Management: Track, manage, and maintain accurate data on all lead interactions and activities within the CRM system.
- Relationship Building: Develop strong relationships with prospects through consistent follow-ups, providing relevant information, and nurturing them toward conversion.
- Collaborate with Sales Team: Work closely with the sales team to ensure a smooth handover of qualified leads and provide insights to refine sales strategies.
- Market Research: Stay updated on industry trends, competitor activities, and potential new markets to continually improve lead generation efforts.
- KPI Reporting: Monitor and report on key performance metrics such as the number of leads generated, conversion rates, and revenue impact.
**Qualifications & Skills**:
- Experience: Graduate/HSC with a minimum of 6 months in B2B sales/lead generation/inside sales
- Communication Skills: Excellent verbal and written communication skills, with the ability to build rapport with decision-makers.
- Self-Starter: Highly motivated and able to work independently to achieve targets.
- Negotiation Skills: Strong ability to influence and persuade potential clients.
- Analytical Skills: Ability to analyze market data, client needs, and sales metrics to make informed decisions.
- Problem-Solving: Proactive in identifying potential sales opportunities and resolving client concerns.
Preferred:
- Experience in selling BPO services or outsourcing solutions.
- Knowledge of various industries that frequently outsource services (e.g., healthcare, finance, customer service).
- Experience working in fast-paced environments with a high level of autonomy.
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹35,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Internet reimbursement
Schedule:
- Monday to Friday
- Rotational shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
**Education**:
- Bachelor's (preferred)
Work Location: In person
-
Customer Assistant
3 months ago
Mumbai, Maharashtra, India Insight Customer Call Solutions Full timeWe are seeking a friendly and motivated **Customer Assistant** to join our team at [Company Name]. In this role, you will be the first point of contact for our customers, providing exceptional service and support to enhance their experience with our brand. **Key Responsibilities**: - Greet and assist customers in a courteous and professional manner. -...
-
Customer Service Associate
6 months ago
Nagpur, Maharashtra, India Citius Customer Services Full time**Customer Service Associate** Designation: Customer Service Associate **Job Type**: Full Time Shift: Night Shift ( 9 Hrs rotational between 8pm to 8am) Work Experience: Minimum 2 years in International voice process - (Preferrable from US health care) Educational Qualification: Graduate or equivalent **Salary**: 25k-32K gross salary Managing incoming...
-
Customer Assistance
6 months ago
Kharadi, Pune, Maharashtra, India Bandoo Service Full timeJob Title: Customer Assistance.(Lift Assitance) Location: Pune Job Summary: We are seeking a dedicated and customer-focused individual to join our team as a Customer Assistance cum Superviser. In this role, you will be responsible for ensuring a positive experience for client by providing information and assistance and supervising the task, Your role is...
-
Customer Service Representative
3 months ago
Vashi, Navi Mumbai, Maharashtra, India Insight Customer Call Solutions Full time**Responsibilities**: - Respond to customer inquiries, concerns, and feedback - Resolve product/service issues efficiently and professionally - Provide product information, pricing, and availability - Process orders, returns, and exchanges - Escalate complex issues to senior teams - Maintain accurate customer records and feedback - Meet or exceed customer...
-
Customer Service Associate kannada
3 months ago
Nagpur, Maharashtra, India Citius Customer Services Full time**Customer Service Associate (Kannada Process)** **Job Details & Requirements** Designation: Customer Service Associate (Kannada Process) Process Type - Voice Experience - fresher to 6 months experience Qualification - hsc or any graduate **Salary**: ₹14,000k - ₹17,000k gross **Requirements**: **Should know and be able to speak Kannada...
-
Customer Service Associate malayalam Process
6 months ago
Nagpur, Maharashtra, India Citius Customer Services Full time**Customer Service Associate_Lingual Process - Malayalam Language** **Job Details & Requirements** Designation: Customer Service Associate Process Type - Voice Experience - fresher to 3 months experience Qualification - hsc or any graduate **Salary**: ₹12,000k - ₹16,000k gross **Requirements**: Should know and be able to speak lingual Malayalam...
-
Malayalam Customer Service
6 months ago
Nagpur, Maharashtra, India Altius Customer Services Pvt Ltd Full timeLocation: Onsite at Mihan, Nagpur Process Type**:Voice ( Malayalam, English & Hindi)** Experience: Fresher or 6 months experience (Preferable) Qualification: Any Graduate/HSC **Salary**: ₹17000 Gross Per Month Shift Duration: 8 hours Shift Window: 9am - 9pm Week Off Pattern: Rotational Week Off Count: One week off **Key Responsibilities**: -...
-
Bilingual Customer Service Representative
6 months ago
Nagpur, Maharashtra, India Altius Customer Services Pvt Ltd Full timeLocation: Onsite at Mihan, Nagpur Process Type**:Voice (English,Hindi & Odia/Kannada)** Experience: Fresher or 6 months experience (Preferable) Qualification: Any Graduate/HSC **Salary**: ₹12,000 - ₹16,000 gross per month Shift Duration: 8 hours Shift Window: 10am - 6pm Week Off Pattern: Rotational Week Off Count: One week off **Key...
-
Customer Service Assistant
6 months ago
Mumbai, Maharashtra, India JOIN VENTURES PVT LTD Full timeAs a Customer Service/Customer Support intern at Indian Gifts Portal, you will have the exciting opportunity to interact with customers and assist them with their queries and concerns. Your English proficiency, both spoken and written, will be crucial in providing excellent customer service. Proficiency in MS-Office and MS-Excel will also be required to...
-
Customer Service Assistant
7 months ago
Mumbai, Maharashtra, India Grace Staffing Services Full time**Job Title: Customer Service Assistant** **Process**:Banking Services **Location**: Malad, Mumbai **Shift Timing**: Rotational US Shift **Working Days**: 5 days a week with 2 rotational offs **Experience**: Minimum 1 year of experience in BPO sector (International Process) **Qualifications**: Graduate and HSC passed out **Responsibilities**: -...
-
Customer Service Assistant
3 months ago
Mumbai, Maharashtra, India Hirementum Full time**Job Types**: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹18,000.00 per month **Benefits**: - Cell phone reimbursement - Commuter assistance - Internet reimbursement - Paid sick time - Paid time off Schedule: - Rotational shift Supplemental Pay: - Performance bonus - Yearly bonus **Education**: - Higher Secondary(12th Pass)...
-
Customer Service Assistant
2 weeks ago
Airport, Mumbai, Maharashtra, India Mervice Infotech Private Limited Full time**Responsibilities**: - Greet passengers and guide them to their booked vehicles. - Ensure smooth booking and on boarding experience. - Assist passengers during any a foreseen situations. - Handle customer inquiries and resolve issues promptly. - Collaborate with the drivers to ensure smooth operation. - Stay up-to-date with company procedures and...
-
Customer Service Assistant
6 months ago
Mumbai, Maharashtra, India MarketWick pvt ltd Full time**Position**: Customer Service Assistant **Job Location**:Mumbai **Experience**: 3-6 years **Salary**: Negotiable **ROLE & RESPONSIBILITIES**: - Ensure achievement of sales targets assigned to the store - Ensure minimization of costs by controlling wastage, handling merchandise properly - To avoid shrinkage in the store - Build relationships with...
-
Customer Service Representative
2 months ago
Vashi, Navi Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full timeResolves product or service problems by investigating the customer's complaint, determining the cause of the problem, selecting and explaining the best solution for the problem, expediting correction or adjustment, and following up to ensure resolution and customer satisfaction. **Job Types**: Full-time, Permanent Pay: ₹15,000.00 - ₹18,000.00 per...
-
Customer Service Assistant
2 weeks ago
Andheri East, Mumbai, Maharashtra, India Flo Sleep Solutions Pvt Limited Full timeHandle Inbound Calls: Answer and manage incoming customer calls efficiently, ensuring a high level of customer service and satisfaction. - Resolve Customer Issues: Identify and resolve customer issues and concerns promptly and accurately, maintaining a positive attitude. - Provide Product Information: Offer detailed information about products and services,...
-
Customer Service Assistant
4 months ago
Andheri, Mumbai, Maharashtra, India AseemShakti Enablers (OPC) Private Limited Full time**Key Responsibilities**: - **Order Management**: Assist customers with placing orders, processing returns, exchanges, and refunds. Ensure accurate order fulfillment and timely resolution of any issues. - **Product Knowledge**: Develop a deep understanding of our saree products, including details about fabric, fit, design features (especially the unique...
-
Customer Service Assistant
6 months ago
Andheri, Mumbai, Maharashtra, India Digital placement Full timeWe are looking for customer service executive and also for chat process Eligibility: - Graduation with minimum 6 months of customer service or backed experience required. Must have excellence communication in English. Work from office process. Working hour's: - 8am to 8pm any 9 hours of shifts. Week off: - Any one rotational Saturday or...
-
Customer Service Assistant
3 months ago
Andheri, Mumbai, Maharashtra, India Binnys Jewellery Pvt. Ltd. Full timeJoin our passionate team as a Jewelry Customer Service Executive at Binny's ! In this role, you will be the voice of our brand, providing exceptional support and creating memorable experiences for our valued customers. If you have a love for jewelry and a talent for problem-solving, we want to hear from you! Key Responsibilities: - **Product Expertise**:...
-
Customer Service Assistant
6 months ago
Nashik District, Maharashtra, India Ace Consultants Full timeWe are hiring Designation - Customer Service Location - Nashik, Maharashtra Salary - 20000 to 25000 per month Education - Diploma/ Any graduate Experience - Total experience - 4 years of experience in customer service - Minimum experience - 2 years Previous customer service experience preferred Eligibility - only female **Summary**: As a Customer...
-
Customer Service Executive
7 months ago
Ghansoli, Navi Mumbai, Maharashtra, India Aimplus Staffing Service Pvt Ltd Full timeAs an Inbound Customer Service Representative specializing in query resolution, you will play a crucial role in ensuring a positive customer experience by addressing incoming queries, concerns, and issues. Your primary responsibility will be to provide accurate and timely resolutions through effective communication and problem solving skills. Key...