Customer Success Associate
4 weeks ago
**PURPOSE OF POSITION**
**PRIMARY DUTIES AND RESPONSIBILITIES**
- Understanding of Inbound Call Handling.
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
**Eligibility-**
- Average English Communication.
- Immediate Joiners only.
- Graduate/Undergraduate both will work. (Pursuing Not Allowed)
**WORK CULTURE-**
- 6 days a week with 1 rotational off
- Day shift (9-9) any 9 hours shift
**SALARY-**
- Bengali
- 16.5k CTC, 15.9k in hand approx.
- Marathi
- 18k CTC, 17.5k in hand approx.
- Malayalam
- 20k CTC, 19.5k in hand approx.
- Kannada
- 21k CTC, 20.5k in hand approx.
- Gujarati - 20k CTC, 19.5k in hand approx.
- Punjabi - 16.5k CTC, 15.9k in hand approx.
**Job Types**: Full-time, Fresher
**Salary**: ₹15,000.00 - ₹25,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
**Speak with the employer**
+91 9205112613
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