Operations Associate
2 weeks ago
The EdTech Operations Associate will be responsible for executing day-to-day operations and setting up processes for Techfunic. This position will work closely with the CEO in the short-term and has huge growth & learning potential.
Techfunic is based in the US, so work timings will overlap with US morning time, IST early mornings & late evenings.
We are a bootstrapped startup preparing for a fundraise, salaries will be less cash and more equity, only applicants who are interested in the learning opportunity, startup/entrepreneurial environment and opportunity to make an impact/grow need to apply.
Key Responsibilities:
- Ensure smooth operations - monitoring & scheduling of online classes
- Liaison with tutors and parents to align timings and co-ordinate classes
- Develop and implement operational policies and procedures for students, parents & tutors
- Monitor the performance of the company and develop strategies to improve its efficiency & profitability and reduce risks
- Ensure that the company's products and services are meeting the needs of its customers and are delivered in a timely and efficient manner
- Recruit, train, and manage tutors and junior operations team members ensuring high
- quality work
Qualifications:
- Bachelor's or Master's degree in Business Administration, Operations Management, or a related field
- Minimum of 3 years of experience in operations management, preferably in the US
EdTech industry
**Skills**:
- Hands on Google Sheets, GSuite, Google Cloud Platform experience
- Hands on Experience in Zendesk
- Skilled in MS Excel, Scripting, configuring API integrations
- Highly organized in maintaining data & documentation
- Excellent problem-solving and decision-making abilities
- Experience with US Edtech market and customer service is a huge plus
- Strong attention to detail and ability to manage multiple tasks simultaneously
**Industry**
- E-learning
**Salary**: From ₹12,015.84 per month
**Benefits**:
- Work from home
Schedule:
- Flexible shift
Supplemental pay types:
- Yearly bonus
Application Question(s):
- Do you have any experience with US customer support ?
**Experience**:
- Edtech: 2 years (required)
Expected Start Date: 23/04/2023
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