Operations Associate

2 weeks ago


Gurgaon, India Scalent Solutions Full time

At Scalent, we are hiring for an Operations Associate_, _with a leading D2C brand based in Gurgaon. The incumbent will work closely with the brands' Operations team to support the activities and streamline and scale the company's operations.

This is a valuable opportunity to gain hands-on experience in a dynamic, fast-paced D2C environment.

**Responsibilities**:
1. Ensuring that all the B2C orders are received from our website, marketplaces, etc.

are dispatched within 24-48 hours.

2. Monitoring the delivery TAT of the orders that have been breached and

escalating to the respective courier partner.

3. Speak with customers for all those orders that have been marked RTO in the last

24-48 hours to verify the RTO reasoning.

4. Work closely with customer support and experience team to address customer

escalations related to delivery concerns - late delivery, on-hold delivery, reverse

pick-ups, etc.

5. Maintain a tracker for all things shipping - delivery status, RTO, cost per order,

etc.

6. Study the NDR reports every day and instruct the action to be taken.

7. Work aggressively to reduce RTO with the larger operations team and execute

the plan of action.

**Requirements**:

- 1-3 years of work experience.
- Proficient in verbal and written communication i.e. English and Hindi.
- Comfortable speaking over the phone for multiple hours in the day.
- Ability to multi-task, prioritize, and manage time effectively.
- Is analytical and can extensively work on MS Excel.
- Possesses collaboration and problem-solving skills

**Salary**: ₹300,000.00 - ₹350,000.00 per year

Schedule:

- Day shift

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

Application Deadline: 29/07/2023
Expected Start Date: 15/08/2023


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