Nps Prism

**Company Profile**:
Bain & Company is the management consulting firm that the world’s business leaders come to when they want results. Bain advises clients on strategy, operations, information technology, organization, private equity, digital transformation and strategy, and mergers and acquisition, developing practical insights that clients act on and transferring skills that make change stick. The firm aligns its incentives with clients by linking its fees to their results. Bain clients have outperformed the stock market 4 to 1. Founded in 1973, Bain has offices across 65 cities in 40 countries, and its deep expertise and client roster cross every industry and economic sector.

NPS Prism is a cloud based B2B SaaS business within Bain’s "New Ventures" arm. Prism is a customer experience benchmarking service that provides actionable insights and analysis that guide the creation of game-changing customer experiences. Based on rock-solid sampling, research, and analytic methodology, it lets customers see how they compare to their competitors on overall NPS®, and on every step of the customer journey.

With NPS Prism you can see where you’re strong, where you lag, and how customers feel about doing business with you and your competitors, in their own words. The result: Prioritize the customer interactions that matter most. Our customers use NPS benchmarks to propel their growth and outpace the competition.

Launched in 2019, NPS Prism has rapidly grown to a team of over 200, serving dozens of clients around the world.

**Position Summary**:
NPS Prism has experienced tremendous growth as a standalone software and data business over the past two years and is making the leap from being a consulting-led business to a technology-led business. Given that shift, we are looking to build our team with world-class team members to help drive business growth to its full potential in this next phase. This is a great opportunity to help build Bain’s largest startup and take NPS Prism into the future.

Associates on the Prism India Hub Commercial Operations team will work closely with Commercial Operations Senior Associates, Commercial Engagement Managers, and other leaders of the Commercial team.

**Essential Functions**:

- Create dynamic and engaging presentations, analyzing insights and Prism data to bring the value of Prism to life for our clients
- Work with target industries / geographies, Bain practices and partners to develop the go to market commercial approach and selling story in new markets for NPS Prism
- Contribute in the selling process from start to finish with supporting commercial team and/or Bain Partners in selling the instrument and engaging prospective clients
- Assist in creating content for demos and trainings with current clients
- Extend support in proposal development for potential clients and renewal discussions for current clients
- Manage client pipeline to increase Prism client penetration
- Collaborate with Bain partners, Prism LT and multiple stakeholders across Prism’s Commercial, Product and Operations teams on a day-to-day basis
- Undertake analytics on Prism data for products across industries to guide the creation of insights for our clients

**Qualifications**:

- Education and Work Experience:

- Knowledge, Skills and Abilities Required:

- Should possess exceptional skills in Microsoft Excel and PowerPoint
- Ability to handle multiple tasks and work under pressure
- Knowledge in any of the tools such as Alteryx, tableau, SQL is a plus
- Prior experience in similar primary research studies or design of such studies is preferred
- Prior experience in preparing business proposals and presentations is preferred