Vendor Coordinator

8 months ago

Pune, India GTT Communications Full time

Note: This job profile may include more than one business title job description. See below for each job descriptions listed out by *Business Title. Keep only the job description details required for job requisitions.
- Vendor Coordinator:
Role Summary:
The Vendor Coordinator role sits within the Service Delivery Central team, this team is composed of skilled individuals responsible for a range of disciplines. These include task allocation and coordination of work activities, service delivery and follow-up of delivery progress. Efficient and timely coordination of Vendor delivery is vital to ensure GTT’s customers receive the highest quality of service delivery.

Job Scope:
Interacts with Customer, the Service Delivery team, Field teams, Provisioning engineers and Project Management teams.

Duties and Responsibilities:

- Supply regular updates to the Service Delivery teams, keeping them aware of progress on their orders and assisting them with any issues that may arise during the Vendor delivery lifecycle.
- Matrices manage internal teams to ensure accurate understanding of delivery progress is available and being communicated to customers.
- Ordering and tracking of specific delivery requirements including Local Tails, network, and ancillary equipment.
- Direct planning of Vendor site installations with Customer site contacts.
- Produce Vendor documentation to support formal hand over process.
- Working towards key delivery business metrics (KPIs) and targets.
- Produce, maintain, and present the Key Performance Indicators by way of weekly reporting within the team.
- Pro-actively develop and improve validation checks per service and in general the Vendor delivery process supporting systems automation and process improvement.
- Develop local processes and contribute to development of company-wide processes. Critically review processes to provide continuous improvement.
- Vendor Order Coordinator:
Role Summary:
The Vendor Ordering Coordinator is responsible for managing multiple providers that Service Delivery engages in order to fulfill customer requirements. The key need for this role is to manage vendor relationships, set expectations, and be the primary point of contact with the vendors. The Coordinator will work closely with GTT Service Delivery teams to provide information regarding the status of the vendor order.

Job Scope:
Interacts with Service Delivery Management team, Project Management teams, Order Assurance, Circuit Design, Sales, Sales Engineering, Pre-Sales Support, and Activations

Duties and Responsibilities:

- Review the circuit design to ensure accuracy of proposed solution
- Manages order expectations by consolidating and providing meaningful updates to internal stakeholders
- Communicates and coordinates with local onsite contact for access and installation
- Tightly manages vendor installation to meet critical milestones and customer deadlines
- Escalates and resolves vendor and internal issues quickly across all aspects of the vendor installation process
- Provides vendor updates and completes vendor related tasks for the Project Management team for projects
- Coordinate activations with vendors and internal teams
- Uploads documentation and maintains data in GTT’s internal system, CMD, to ensure accurate and timely handover of information to internal teams and Vendors
- Place orders with vendors
- Engage vendors as main point of contact to ensure timely delivery of services
- Create vendor management process improvement documentation
- Engage in all internal teams to ensure services ordered are accurate
- Vendor Order Coordinator with French:
Role Summary:
The Vendor Coordinator role sits within the Service Delivery Central team, this team is composed of skilled individuals responsible for a range of disciplines. These include task allocation and coordination of work activities, service delivery and follow-up of delivery progress. Key interface points are the vendors, the SDCs, Provisioning engineers and Project Management teams. Efficient and timely coordination of Vendor delivery is vital to ensure GTT’s customers receive the highest quality of service delivery.

Job Scope/Supervision:
Key interface points are the Customer site Contacts, the Service Delivery Coordinators, Field teams, Provisioning engineers and Project Management teams.

Duties and Responsibilities:

- Supply regular updates to the Service Delivery teams, keeping them aware of progress on their orders and assisting them with any issues that may arise during the Vendor delivery lifecycle.
- Matrix manages internal teams to ensure accurate understanding of delivery progress is available and being communicated to internal stakeholders.
- Ordering and tracking of specific delivery requirements including Local Tails, network and ancillary equipment.
- Produce Vendor documentation to support formal hand over process.
- Working towards key delivery business metrics (KPIs) and targets.
- Produce, maintain, and pres

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