Vendor Order Coordinator

5 months ago

Pune Maharashtra, India GTT Communications Full time

Position Title: Vendor Coordinator

Location: Maharashtra, India

Job Profile:
FLSA Status: (_Americas Only_)

Department: Service Delivery

About GTT:
We serve thousands of businesses with a portfolio that includes SD-WAN and other WAN services, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit


Role Summary:
The Vendor Coordinator role sits within the Service Delivery team. This team is composed of skilled individuals responsible for a range of disciplines, which include task allocation and coordination of work activities, service delivery and follow-up of delivery progress. Efficient and timely coordination of Vendor delivery is vital to ensure GTT’s customers receive the highest quality of service delivery.

Job Scope/Supervision:
The Vendor coordinator will place orders with our vendor for circuits then track each order through completion, keeping all stakeholders updated on the progress. Key interface points are the vendors, the Project Managers, Service Delivery Coordinators, Engineers and Management teams. The Vendor Coordinator reports to the Manager of Vendor Coordinators.

Duties and Responsibilities:

- Responsible for all deliveries assigned to him/her.
- Manage third party resources ensuing that the customer’s orders are delivered on time and to the specified quantity and technical requirements.
- Communicate regularly with internal stakeholders to ensure accurate understanding of delivery process is available and being communicated to customers during the entire delivery life cycle.
- Direct planning of vendor installations with customer site contacts.
- Ensure vendor handover documentation is provided and accurate.
- Proactively develop and improve validation checks per service and in the delivery process supporting system automation and process improvement.
- Provide support and advise to other members of the delivery team as needed.
- Proactively escalate to manager when needed.

Required Experience/Qualifications:

- Bachelor’s degree certificate recognized by the government or posses equivalent qualification recognized by UGC/AICTE/ NAAC/ DTE. This should be a full-time degree course recognized by the Central/State Government of India.
- Education gap should be a maximum of 2 years, if any, between 10th and graduation.
- Minimum of 2 years experience in telecommunications with a knowledge of the European and/or US markets. Preferred 2+ years experience as a Vendor Coordinator, Service Delivery Coordinator or similar role.
- Excellent written and verbal communication skills in English. Additional European languages are a plus.
- Ability to present ideas and facts in a convincing way gaining commitment and support.
- Proactive nature. Anticipates and analyse problems then determine appropriate solution or alternative.
- Ability to gather, screen and interpret a wide variety of detailed information yet remain focused on the “big picture”.
- Ability to remain flexible and perform effectively in changing environments.
- Personal focus on continuous improvements.
- Proficient in MS suite including Outlook, Word, Excel, PowerPoint and Visio

Desirable Experience/Qualifications:

- Bachelor’s degree or higher degree, preferably in telecommunications field.
- Telecommunications experience in Service Delivery or NOC.
- Knowledge of telecommunications networks including IP/Packet Transmission.

Hours/Travel/Shift:
Night Shift. Full time employees will work a 40 hour week (8 hours per day excluding 1 hour for meal). Shift will be Monday - Friday during US or European business hours.

Core Competencies

Universal Competencies
- Continuous Improvement: Knowledge of transformation initiatives to drive fundamental changes, enhance responsiveness and efficiency to core business practices. Ability to drive cultural changes from best effort to results oriented.
- Customer First (Non-Customer Facing): Knowledge of internal customer interactions, creating a culture of accountability, collaboration, and partnership. Ability to build an environment supporting internal customer value creation at every level.
- Operational Excellence: Understanding the system-driven processes for consistency and scalability. Ability to re-focus processes and systems from integration activity to maximizing a positive customer impact and anticipating future trends.

EEO Statement _(Americas Only):_

GTT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GTT complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placem

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