Customer Support Representative
5 months ago
Job Profile:
- Customer Support Representative (Team Lead)
Industry:
- E-commerce (Product base)
Job Description:
- Responsibilities list:
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Experience:
- 3 to 5 years
Salary:
- 25 to 30k
Location:
- Wazirpur Industrial Area
**Salary**: ₹25,000.00 - ₹30,000.00 per month
**Benefits**:
- Cell phone reimbursement
Supplemental pay types:
- Performance bonus
- Yearly bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 5 years (preferred)
- Customer service: 4 years (preferred)
**Language**:
- English (preferred)
Ability to Commute:
- Delhi, Delhi (required)
Ability to Relocate:
- Delhi, Delhi: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91
7042417170
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