Admin Executive for Customer Support Representative

2 months ago

Delhi Delhi, India Vision IAS Full time

Job Title: Admin Executive for Customer Support Representative Team

Location: New Delhi

Company: Vision IAS

About Us: Vision IAS is India's premier Research and Training Institute for UPSC Civil Services Examination. We stand out as one of the best IAS academies in the country due to its extensive physical presence in over 10 cities and its nationwide online reach. The institute's pioneering innovations in UPSC online coaching, providing real-time support to students, set it apart in Civil Services guidance and support, helping students realize their dream of joining Civil Services to serve the nation. Our team is passionate about supporting students to achieve their career goals and make a positive impact in society. Join us in helping aspiring students to realize their potential.

Job Summary:
We are seeking a dedicated and organized Admin Executive to support our Customer Support Representative (CSR) Team. This role involves a wide range of administrative tasks, including managing schedules, coordinating team efforts, and providing general support to ensure the efficient functioning of the CSR Team.

Key Responsibilities:

- Team Support:

- Maintain and update the team's schedules, ensuring optimal resource allocation.
- Coordinate team meetings, training sessions, and other internal events.
- Assist with team building activities and morale-boosting initiatives.
- Administrative Tasks:

- Manage and maintain accurate records of customer interactions, complaints, and resolutions.
- Prepare reports on team performance and customer satisfaction metrics.
- Assist with the onboarding of new team members, providing necessary training and resources.
- Process Improvement:

- Identify opportunities to streamline customer support processes and improve efficiency.
- Collaborate with team members to implement new systems and tools.
- Maintain a positive and supportive work environment.

Qualifications and Skills:

- Minimum Bachelors degree in any stream
- Strong organizational and time management skills.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Attention to detail and accuracy.
- Ability to multitask and prioritize tasks effectively.
- A proactive and problem-solving attitude.
- Experience in an administrative role, preferably in a customer service or educational setting.

**Benefits**:

- Competitive salary and benefits package.
- Professional development opportunities.
- Supportive and collaborative work environment.
- Working days: 6 days a week
- Timings: 10 a.m. - 7:00 p.m.
- Provident Fund
- Salary: 20,000 - 30,000 INR per month

How to Apply:
Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 4 years (preferred)

Work Location: In person

Expected Start Date: 01/11/2024

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