Customer Care Representative

3 weeks ago


Bengaluru Karnataka, India Workplace Options Full time

**Customer Service Representative - Overnight shifts**

**Who we are**:
Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world.

**Current Opportunity**:Customer Service Representative**
Location: Bangalore
Hybrid

**Salary**: 5.5 lacs per annum (Gross)
Shift hours: 7pm to 4am IST

**What you will do**:
**Responsibilities**:

- Asses the Employee's needs through targeted questioning.
- Obtain employee's personal information and information on the individual needing care
- Provide a clear explanation of the issues/needs.
- Obtain desired geographic location for referral search and any personalized criteria.
- Provide top-notch customer service provided in written or verbal interactions with our clients and providers.
- Perform research, utilizing our internal database, websites, and local organizations, in order to locate referrals that meet the client’s needs.
- Perform quality assurance callbacks to our clients
- Maintain communication with clients and associated EAPs as required
- Ensure all data entries are complete and accurate, with proper spelling and grammar

**Qualifications/Skills**:
To excel in this role, you will need the following qualifications and skills:

- Bachelor's Degree.
- Strong written and spoken communication skills.
- Excellent customer service skills providing the caller with friendly, enthusiastic, and empathetic service.
- Proficient in conflict resolution skills.
- Ability to organize and prioritize effectively
- Outstanding organizational, relationship-building and interpersonal communication skills.
- Ability to maintain high quality work in all aspects of the position

**What we offer**:
At Workplace Options, we don’t just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well. Examples of our benefits and commitment to employee wellbeing include:
Benefits - Group Mediclaim Insurance for 6 lacs INR, Accident Insurance, Gym reimbursement, Tuition reimbursement, EAP Support Services, Mentorship program, WPO Cares, Employee exchange program, Comprehensive training provided for this position.
- At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive. We will continue to take action to ensure we achieve equitable and measurable outcomes._
- We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth._

ltGAUxYIch



  • Bengaluru, India Golden Key Solutions Full time

    Customer care representative Salary 23,000 for freshers Work location Bangalore Work from home option available English + anyone language **Job Types**: Full-time, Part-time, Regular / Permanent, Fresher **Salary**: Up to ₹23,000.00 per month **Benefits**: - Health insurance Schedule: - Day shift - Evening shift - Morning shift - Night...

  • Sales Representative

    4 weeks ago


    Bengaluru, Karnataka, India GKD'S Consumer Care Full time

    Job Opportunity: Sales Representative (Modern Trade) at GKD's Consumer Care Location: Bangalore, India Company Overview: GKD's Consumer Care is a leading FMCG company based in Bangalore, specializing in high-quality products such as coconut oil, deepam oil, pain balm, and more. With a commitment to excellence and innovation, we strive to provide our...


  • Bengaluru, Karnataka, India Beaute Lah Products Pvt Ltd Full time

    We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when...


  • Bengaluru, India Clario Full time

    At Clario, we put people first, always. We are united and driven by patients, committed to making a difference, and we are always looking for the best talent to help us transform lives. We value the contribution each of our people brings. It’s only through our people that we can continue to innovate technology that will shape the future of clinical...


  • Bengaluru, Karnataka, India Teleperformance Full time

    Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently...


  • Bengaluru, Karnataka, India Teleperformance Full time

    Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently...


  • Bengaluru, Karnataka, India VirtueVin Solutions Full time

    We are hiring for Customer Care representative who can join immediately. Mode of Work : Work from Office Shift Timings : 9:30AM to 6:30PM Location : Bangalore 6 Days Working **Freshers Graduates can Apply** **Undergraduates with minimum 6 months experience in BPO Must.** **Job Types**: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹22,000.00 per...


  • HSR Layout, Bengaluru, Karnataka, India VictaMan Services Private Limited Full time

    Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. Pay: ₹15,000.00 - ₹18,000.00 per month **Benefits**: - Provident Fund Schedule: - Day...


  • Bengaluru, Karnataka, India The pathfinder Full time

    Customer Service Representative(health care industry) Rotational shifts Excellent communication skills Salary - upto 6lpa + incentives min 2+yrs of relevant customer support exp in healthcare domain **Role Description** This is a full-time on-site role for a Customer Service Representative in Bengaluru. The role involves tasks such as providing...


  • Bengaluru, India Alpha Customer Care Pvt Ltd Full time

    **Job Profile** - Inbound support - Service ticket management - L1 Tech support - Service call tracking and scheduling - Outbound customer feedback survey **Support Channel**: - Voice / Mail/ Whatsapp **Qualification**: - Degree - Diploma - Puc pass/fail **Languages**: - English, Hindi & Regional Language - English, Hindi & Marathi - English, Hindi &...


  • Bengaluru, Karnataka, India Offical One Clickk Solution Full time

    Profile - Customer Care Representatives Salary-18,000 -35,000 ctc Qualification - Graduation pursuing /Graduate both can apply Working - Rotational 5.5 days working and Rotational week offs Location - Karnataka, Bangalore Skills - Excellent Communication Skills Experience - Minimum 6 months of experience is required. **Job Types**: Full-time,...


  • Bengaluru, Karnataka, India Offical One Clickk Solution Full time

    Profile - Customer Care Representatives Salary-18,000 -35,000 ctc Qualification - Graduation pursuing /Graduate both can apply Working - Rotational 5.5 days working and Rotational week offs Location - Karnataka, Bangalore Skills - Excellent Communication Skills Experience - Minimum 6 months of experience is required. **Job Types**: Full-time,...


  • Bengaluru, Karnataka, India VictaMan Full time

    **Job Title**: Customer Care Representative **Job Overview**: As a Customer Care Representative, you will be the first point of contact for customers seeking assistance with our products or services. You will handle inquiries, troubleshoot problems, and provide information to ensure customer satisfaction. **Key Responsibilities**: - **Problem...


  • Marathahalli, Bengaluru, Karnataka, India JVW Technologies Full time

    **Urgent Hiring for Customer Support Executives for Voice Process** **Principal Duties & Responsibilities**: - These call center representatives provide order assistance and product information in an efficient and professional manner. - Working in a blended process of both Inbound and Outbound. Provide knowledgeable answers to questions about our product,...


  • Jayanagar, Bengaluru, Karnataka, India Lifetime Health Plus Care Pvt Ltd Full time

    **Job description** Company: Lifetime Health Location: Bangalore, India Experience: 1-2 years in customer support About Lifetime Health: Lifetime Health is a dynamic healthcare service startup committed to revolutionizing the way people access and experience healthcare services. We provide comprehensive and personalized healthcare solutions to our...


  • Bengaluru, Karnataka, India Fisher & Paykel Healthcare Full time

    Join Our Team as a Customer Care Executive at Fisher & Paykel Healthcare! **About the Company** At Fisher & Paykel Healthcare, we understand the life-changing impact of delivering inspired and world-leading healthcare solutions. We revolutionized respiratory humidification for critically ill patients in hospitals. Today, through our commitment to...


  • Bengaluru, Karnataka, India Lifetime Health Plus Care Pvt Ltd Full time

    **Job Description: Inside Sales and Customer Service Representative** **Company**: Lifetime Health **Location**: Hybrid ( Jayanagar, Bangalore) **Salary Bracket**: 25,000 - 30,000 per annum (based on experience) **About Lifetime Health**: Lifetime Health is a leading provider of nursing care, physiotherapy, and lab testing services. Committed to...


  • Bengaluru, Karnataka, India spiderfocus solutions Full time

    **Job Positon - Customer Care Executive** **Experince - 0 to 2 years** **Job Location - Marathalli. Bangalore - 560103** **Qualifications - Bachelor's degree L** **Langueges - Hindi. Kannada. Telugu** Customer Service Responsibilities list: - Manage large amounts of incoming phone calls - Generate sales leads - Identify and assess customers’ needs to...


  • Bengaluru, India sbi Full time

    need customer care executive for sbi to solve customer queries. location varthur banglore salary 14k **Salary**: ₹10,382.90 - ₹14,000.00 per month Schedule: - Morning shift Ability to commute/relocate: - Bengaluru, Bengaluru Rural - 560087, Karnataka: Reliably commute or planning to relocate before starting work (required) **Education**: -...


  • Bengaluru, India The Betel Leaf Co Full time

    Manage all incoming calls and Orders Taking care of last mile delivery. Enhancing customer experience by managing payment and delivery of customer orders. Handling customer concerns and complaints in a timely manner. Establishing a positive rapport with all customer and upsell products Making order reports and database management No outbound calls. No...