Customer Care Executive

2 months ago

Bengaluru Karnataka, India Fisher & Paykel Healthcare Full time

Join Our Team as a Customer Care Executive at Fisher & Paykel Healthcare

**About the Company**

At Fisher & Paykel Healthcare, we understand the life-changing impact of delivering inspired and world-leading healthcare solutions. We revolutionized respiratory humidification for critically ill patients in hospitals. Today, through our commitment to innovation, doing the right thing, and prioritizing patient care, we continue to inspire world-leading healthcare solutions.

**About the Role**

As a Customer Care Executive, you will provide exceptional customer service, support, and information to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction. You will be an advocate for the Fisher & Paykel Healthcare Purpose and promote our values of Relationships, Commitment, Life, Originality, and Internationalism. This role is based in Bangalore.

**Key Responsibilities**:

- Onboard new dealers and partners, and review available information.
- Obtain and evaluate all relevant information to handle customer inquiries and complaints.
- Record details of inquiries, comments, complaints, and actions taken.
- Provide timely, accurate, and comprehensive responses to customers and their representatives.
- Follow correct escalation procedures to Line Management and/or Customer Relations.
- Communicate and coordinate with internal departments.
- Prepare operational reports as assigned by the Team Leader/Manager.
- Possess good business acumen, effective interpersonal skills, and excellent written/spoken communication skills (speaking Hindi is desirable).
- Have sound knowledge of the company's portfolio of products and services to understand customers' needs.

**About You**:

- Graduate with 5+ years of experience in a customer service role, preferably in the healthcare sector.
- Strong communication and interpersonal skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Attention to detail.
- Demonstrate initiative and proactivity.

**Reasonable Accommodations**

When contacting us please provide your contact information and the nature of your accessibility issue. We will only respond to requests for reasonable accommodations.
- EEOC - Know Your Rights
- Pay Transparency

**Job Details**:

- Reference #
67767- Posted on
18 Sep 2024- Closes on
16 Nov 2024 09:00- Location(s)
India- Expertise
Customer Service- Job level(s)
Indirect- Work type(s)- More details (document)- Territory map

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