Customer Care Executive

7 months ago


HSR Layout Bengaluru Karnataka, India Zyoin Web Pvt Ltd Full time

Role**:Care Delight Executive / Customer Care Executive**
Location**:Bangalore (HSR Layout)**
Mode**:WFO (6 working day per week)**
Years of experience**:0.6 month -3.5 year**
Notice Period**:0 - 15 Days**
Language **:Hindi & English is must**

**WHAT WILL BE YOUR ROLE AS A CARE DELIGHT EXECUTIVE?**

You will be responsible for contacting, coordinating, and engaging with our clients with care and empathy, resolving queries and responding to them in a polite and professional manner.

**JOB RESPONSIBILITIES**:
1. Handle customer queries and complaints via various channels
2. Approach and resolve the queries and issues with a customer-centric attitude
3. Offer exceptional customer experience and delight
4. Adhere to the set SLA and TAT
5. Achieve a high customer satisfaction score (CSAT)
6. Demonstrate the right attitude with the right tonality in all customer interactions

**WHAT WE ARE LOOKING FOR**:
1. **Any UG degree (or) Diploma**
2. **Proficient in English and Hindi & **Excellent interpersonal skills
4. A quick learner
5. Ability to multi-task
6. Make decisions under pressure and time constraints

**Job Types**: Full-time, Regular / Permanent

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Morning shift
- Night shift
- Rotational shift

Supplemental pay types:

- Shift allowance



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