Customer Care Executive

1 week ago

HSR Layout Bengaluru Karnataka, India Liaksha Ventures pvt ltd Full time

**Overview**:
**Key Responsibilities**:

- **Customer Communication & Support**:

- Provide timely and accurate information regarding order status, product details, services, and company policies.
- Resolve customer complaints, issues, or concerns in a professional and empathetic manner, ensuring customer satisfaction.
- **Issue Resolution**:

- Handle customer complaints or inquiries related to billing, returns, exchanges, refunds, or product malfunctions.
- Identify root causes of recurring customer issues and provide suggestions for process improvements.
- Collaborate with other teams (sales, logistics, technical support) to resolve complex issues.
- **Product Knowledge**:

- Maintain a comprehensive understanding of company products, services, and promotions in order to provide informed recommendations or solutions to customers.
- Stay up-to-date on product updates, policy changes, and any relevant company developments.
- **Order Processing and Support**:

- Assist with order placements, cancellations, and modifications based on customer requests.
- Process returns, exchanges, and refunds as per company policies, ensuring accurate data entry into the system.
- **Customer Relationship Management**:

- Foster long-term relationships with customers by providing a personalized and positive experience.
- Identify opportunities to upsell or cross-sell products or services based on customer needs.
- Encourage customer loyalty by promoting customer programs, memberships, or special offers.
- **Record Keeping and Reporting**:

- Maintain detailed and accurate records of customer interactions, including inquiries, complaints, resolutions, and follow-up actions, using CRM or other tracking systems.
- Escalate unresolved or complex issues to higher-level support teams or management as needed.
- **Quality Assurance & Feedback**:

- Ensure that all customer interactions are handled professionally, efficiently, and in accordance with company guidelines and quality standards.
- Collect customer feedback to identify areas for improvement and contribute to enhancing the customer service process.
- **Team Collaboration**:

- Work closely with other departments, such as sales, marketing, and logistics, to ensure customer satisfaction and smooth service delivery.
- Participate in team meetings, training sessions, and workshops to continually improve customer service skills and knowledge.

**Required Skills & Qualifications**:

- **Educational Background**: High school diploma or equivalent (Bachelor’s degree in Business, Communications, or related field is a plus).
- **Experience**: Previous experience in customer service, call center, or customer-facing roles is preferred but not required.
- **Communication Skills**: Excellent verbal and written communication skills with a focus on active listening.
- **Problem-Solving Abilities**: Ability to think critically and offer effective solutions to customer concerns.
- **Technical Skills**: Familiarity with customer service and Microsoft Office tools (Excel, Word).
- **Interpersonal Skills**: Strong ability to interact with customers in a friendly and professional manner.
- **Patience and Empathy**: Ability to remain calm and composed while dealing with upset or frustrated customers.
- **Time Management**: Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

**Preferred Skills**:

- **Multilingual**: Fluency in English, Hindi & Kannada or any regional language can be a strong advantage, depending on the customer base.
- **Conflict Resolution**: Experience in resolving customer conflicts or complaints in a manner that satisfies both the customer and the company.
- **Sales Skills**: Experience with cross-selling or upselling products and services to customers.

**Job Types**: Full-time, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Kannada (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9036054402

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