Customer Care Executive
5 months ago
**Job Title: Customer Care Executive**
**Location**: Bengaluru, India
**Company**: Utsav App
**About Us: Utsav **is India's most loved Puja booking app that helps devotees offer pujas at holy Hindu Temples like shaktipeeth & jyotirlingas.
**Responsibilities**:
- Providing reasonable solution to customer for their booking related issue.
- Coordinating with the Operations Team for daily status check of customer bookings
- Helping operations team based on requirement.
**Requirements**:
- Proven experience in customer support / experience, operations management, or a similar role, preferably in the e-commerce or religious services industry.
- Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously and prioritize effectively.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal teams, external partners, and temple personnel.
- Ability to work independently with mínimal supervision, as well as part of a team in a fast-paced and dynamic environment.
- Flexibility to work occasional evenings or weekends, as required, to accommodate fluctuations in prasad packing and delivery schedules.
- Knowledge of Hindu religious customs and practices, particularly related to prasad offerings and rituals, would be an advantage.
Pay: ₹190,000.00 - ₹250,000.00 per year
**Benefits**:
- Cell phone reimbursement
- Paid sick time
- Provident Fund
- Work from home
Schedule:
- Day shift
- Rotational shift
Supplemental pay types:
- Performance bonus
**Education**:
- Secondary(10th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English, Hindi & anyother regional languages (preferred)
Work Location: In person
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