Key Account Executive

6 months ago

Nehru Place Delhi Delhi, India MyOperator Full time

**About Company**:
MyOperator is India's leading cloud communications provider, serving 10,000+ businesses with a comprehensive SAAS platform, including Cloud Call Center, WhatsApp API, IVR, Toll-free Numbers, and Enterprise Mobility. Trusted by companies like IRCTC, Razorpay, and Amazon, MyOperator has earned accolades for its excellence in cloud communications. In 2022, it introduced Heyo Phone, an SMB-focused conversation app, backed by super-angels Amit Chaudhary and Aakash Chaudhry. Awarded for ease of use and exceptional customer service, MyOperator is a champion in India's cloud communications segment.

We are hiring for a passionate, independent and ambitious account management professional with good communication skills and confidence. Who can ensure his/her monthly targets by achieving daily and weekly activity milestones. The CSM should be a good listener and be able to handle the customer’s queries smartly. He should be open to learning and unlearn based on the situational demand.

**Key Responsibility Area**
- Responsible for deriving major factors for expansion of revenue from the existing clients. He/She should be able to achieve targets in the given timeline (Upgrades, Referrals, Renewals etc )
- Targeting a specific pool of low and medium usage from the existing set of clients and ensure to maximise their product usage and call volume
- Conducting regular QBR with the clients being targeted for the expansion or product usage and call volume
- Maintaining the retention rate of the existing clients as per the company benchmark
- Sharing weekly and monthly reports with the reporting manager
- Getting case studies and testimonials from the targeted pool of clients
- Coordinating with the other departments meets the allotted benchmarks
- Working on the product metrics to get better understanding of the clients to be contacted
- Provide advanced training to the clients for the advanced and targeted features
- Meeting/E-meeting clients depending on the client requirements for product training or any additional requirements
- Sharing weekly and monthly reports with the reporting manager

**Requirements**:

- Proven experience as an Account Executive or relevant role
- Proficiency in English
- Excellent knowledge of MS Office
- Hands-on experience with CRM software is a plus
- Thorough understanding of marketing and negotiating techniques
- Fast learner and passion for sales
- Self-motivated with a results-driven approach
- Aptitude in delivering attractive presentations

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer retention: 1 year (preferred)
- Upselling: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**

+91 7838689024

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