Key Accounts Executive

1 month ago

Delhi Delhi, India POSist Technologies Full time

**Job Information**:
Date Opened

**02/20/2024***

Job Type

**Full time***

Industry

**IT Services***

City

**New Delhi***

State/Province

**Delhi***

Country

**India***

Zip/Postal Code

**110015***

**About Us**:

- Restroworks (formerly Posist) is a leading cloud-based enterprise technology platform that powers over 20,000 restaurants globally. Restroworks offers a unified cloud technology platform that streamlines restaurants' Front-of-House (FOH), Back-of-House (BOH), Integrations, Analytics, and CRM. Renowned restaurant chains, including Taco Bell, Subway, Carl’s Jr, Sbarro Pizza, are powered by the platform.
- Restroworks is certified with ISO 27001, ISO 27017, ISO 27701, SOC1 Type 2, SOC 2 Type 2, and GDPR compliant. The company is a Great Place to Work-Certified organization, placing it among one of the top employers of choice.

Restroworks is on a mission to make global restaurants prosperous.

We are seeking highly motivated and detail-oriented **Key Account Executive - Renewals** to join our dynamic team at Posist.
- As a **Key Account Executive - Renewals**, you will play a critical role in

ensuring the ongoing success of our B2B SaaS customers by driving the renewal process. You will collaborate closely with our sales, customer success, and finance teams to facilitate seamless renewals and help maximize customer satisfaction and retention.

**Responsibilities**:
**Renewal Management**:

- Own the end-to-end renewal process for an assigned portfolio of B2B SaaS customers
- Proactively engage with customers before their contract expiration to understand their needs, address any concerns, and present renewal options
- Collaborate with the account management team and sales team to develop renewal strategies tailored to each customer's specific situation
- Maintain accurate and up-to-date records of renewal activities, communications, and contract details in CRM and other relevant systems

**Negotiation and Pricing**:

- Work with customers to negotiate favorable terms and pricing for renewal contracts, while aligning with company guidelines
- Position the value of our solutions and address customer inquiries related to pricing, features, and contract terms

**Customer Relationship Building**:

- Develop strong relationships with key stakeholders within customer organizations to understand their business objectives and align our solutions to their needs
- Act as a trusted advisor, providing insights into industry trends and best practices that can benefit the customer's business

**Escalation Management**:

- Address and resolve any customer concerns or issues that arise during the renewal process, partnering with appropriate teams to find solutions

**Requirements**:

- Experience successfully managing renewals, exceeding targets, and maintaining strong customer relationships
- Excellent negotiation, communication, and presentation skills
- Strong analytical and problem-solving abilities
- Ability to work independently, manage multiple priorities, and meet deadlines
- Knowledge of SaaS business models, subscription pricing, and industry trends is a plus

**Benefits**:

- Get your hands on one of the best Restaurant SaaS products
- Work with 18,000+ happy brands in 50 countries
- Be a part of a small & friendly team of marketers
- Open and transparent work culture

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