Customer Support Agent

4 months ago


Lucknow Uttar Pradesh, India Hirementum Full time

Provide accurate information regarding products, services, and processes.
- Troubleshoot technical issues and guide customers through basic problem-solving steps.
- Escalate unresolved queries to the relevant departments or higher-level support.
- Follow up with customers to ensure their issues are fully resolved and they are satisfied with the service provided.
- Maintain a detailed record of customer interactions, complaints, and resolutions in the company's CRM system.
- Offer proactive solutions to improve the overall customer experience.

Pay: ₹14,000.00 - ₹15,000.00 per month

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person


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