Chat Support Executive
1 week ago
Profile - **Customer Support Associate ( WFO )**
Location
- **Hazratganj, Lucknow**
Qualification - **12th/ Graduation**
Salary - **13,000 - 15,500/pm**
Experience - **Fresher & Experience both can apply**
**Job Description:
- **
- **Documenting customer interactions - **Chat support agents should document customer questions, problems, solutions, and follow-up actions.
- **Providing customer assistance - **Chat support agents should provide information, help customers navigate products and services, and troubleshoot technical issues.
- **Meeting performance targets -**Chat support agents should meet or exceed performance targets such as response time, customer satisfaction, and chat volume.
- **Staying up to date - **Chat support agents should stay up to date on products and company policies to provide accurate information.
- **Collaborating with team members - **Chat support agents should collaborate with team members and other departments to ensure consistent customer support.
- **Acknowledging customers - **Chat support agents should make sure customers feel heard and valued.
**Contact for more information - 8182836411 ( HR Shivani )**
**Job Types**: Full-time, Fresher
Pay: ₹13,000.00 - ₹15,500.00 per month
Schedule:
- Day shift
- Morning shift
- Night shift
**Experience**:
- total work: 1 year (preferred)
- Customer support: 1 year (required)
**Language**:
- English (required)
Work Location: In person
**Speak with the employer**
+91 8182836411
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