Customer Relationship Executive

5 months ago

Pune Maharashtra, India Rizzzed Textile LLP Full time

**Key Responsibilities**:
**1. Customer Engagement**:

- Build rapport with customers and develop a deep understanding of their needs and preferences.
- Implement strategies to enhance customer engagement and satisfaction, such as personalized communication and targeted promotions.

**Order Management**:

- Handle order processing, tracking, and fulfillment to ensure timely delivery and accuracy.
- Coordinate with internal teams such as logistics, inventory management, and sales to resolve any order-related issues promptly.
- Monitor order status and proactively communicate updates to customers.

**2. Issue Resolution**:

- Act as the primary point of contact for customer complaints, concerns, and feedback.
- Investigate and resolve customer issues effectively and efficiently, striving for first-contact resolution whenever possible.
- Escalate complex issues to the appropriate teams while ensuring timely resolution and customer follow-up.

**3. Customer Feedback and Insights**:

- Gather and analyze customer feedback to identify trends, areas for improvement, and opportunities to enhance the customer experience.
- Share insights and recommendations with cross-functional teams to drive continuous improvement initiatives.
- Contribute to the development of customer-centric strategies and initiatives based on customer insights.

**4. Relationship Building**:

- Cultivate strong relationships with customers to foster loyalty and advocacy.
- Implement retention strategies to encourage repeat purchases and increase customer lifetime value.
- Proactively reach out to customers to solicit feedback, offer assistance, and maintain ongoing communication.

**Qualifications**:

- Bachelor’s degree in business administration, Marketing, Communications, or related field preferred.
- Proven experience in customer service, customer relationship management, or a related role.
- Excellent communication skills, both verbal and written, with the ability to effectively interact with customers and internal teams.
- Strong problem-solving skills and the ability to handle challenging situations with empathy and professionalism.
- Detail-oriented with strong organizational and time-management skills.
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
- Proficiency in CRM software and other relevant tools/systems is a plus.

Join our team and play a key role in delivering exceptional customer experiences

**Job Types**: Full-time, Permanent

**Salary**: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift

Supplemental pay types:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)
- Customer relationship management: 1 year (preferred)

Work Location: In person

  • Customer Relationship Executive

    2 months ago

    Pune, Maharashtra, India crutz leela Full time

    **Customer Relationship Executive **required urgently Immediate Joiner prerefed **Job Types**: Full-time, Permanent Pay: ₹28,000.00 - ₹30,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Supplemental Pay: - Yearly bonus **Experience**: - total work: 3 years (preferred) - Customer service: 3 years...

  • Customer Relationship Executive

    5 months ago

    Pune, Maharashtra, India ScatterPie Analytics Full time

    **Skills Required**: - Develop and nurture relationships with new and existing clients, serving as their primary point of contact. - Understand each client's business objectives, challenges, and requirements to provide personalized solutions and support. - Proactively engage with clients to anticipate their needs, identify opportunities for upselling or...

  • Customer Relationship Executive

    5 months ago

    Mumbai, Maharashtra, India Sam Associates - Tufflam Full time

    **Urgently required for the post of - Customer relationship executive - Fort, Mumbai** **Experience**: 1 to 5 years **Salary Package **:as per company norms **Notice Period**: Immediate Joiner **Role & Responsibility**: We are seeking a dynamic and customer-focused individual to join our team as a Customer Relationship Executive in the Manufacturing...

  • Customer Relationship Executive

    6 months ago

    Kondhwa, Pune, Maharashtra, India leisha hr and pr Solutions Full time

    **JD - Customer Relationship & Experience (Non-Voice and Voice)** As a Non-Voice CRM Executive, you will be responsible for ensuring customer satisfaction through written communication channels. Your key duties include: **-**Identifying and assessing customers' needs to build sustainable relationships. **-**Providing accurate, valid, and complete...

  • Customer Relationship Executive

    1 month ago

    Wakad, Pune, Maharashtra, India STUDIO DESIGN MATIC Full time

    **Job Title**: Customer Relationship Executive (social media & Branding) **Department**:Marketing / Customer Relations Reports to: Marketing Manager / Store Manager **Job Summary**: We are seeking a customer-focused individual to enhance our brand through in-store engagement and digital branding. The role involves interacting with customers, capturing...

  • Customer Relationship Executive

    5 months ago

    Pune, Maharashtra, India Markytics Full time

    We seek a Relationship Manager to build and preserve trusting relationships with our customers. We’ll rely on you to find ways to outperform our competition and maintain our company’s positive image. To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams and build rapport with customers. We also...

  • Customer Relationship Executive

    1 month ago

    Wakad, Pune, Maharashtra, India Unbend MarTech Full time

    Job Title: Customer Relationship Executive (social media & Branding) Department: Marketing / Customer Relations Reports to: Marketing Manager / Store Manager Job Summary: We are seeking a customer-focused individual to enhance our brand through in-store engagement and digital branding. The role involves interacting with customers, capturing experiences...

  • Customer Relationship Executive

    5 months ago

    Wagholi, Pune, Maharashtra, India Crowning Consulting Full time

    **Job Title: Customer Relationship Executive (Automobile Dealership)** **Responsibilities**: - Build and maintain strong, long-lasting customer relationships through personalized communication and follow-up. - Stay updated on industry trends, product knowledge, and competitor activities to provide informed recommendations to customers. - Participate in...

  • Customer Relationship Executive

    2 weeks ago

    pune, India Cozmo Living Full time

    Customer Relationship Executive Location: Viman Nagar, Pune Company: Cozmo Living (Co-Living Company) Job Description: As a Customer Relationship Executive at Cozmo Living, you will play a pivotal role in building and maintaining strong relationships with our residents. Your responsibilities will include addressing customer inquiries, resolving concerns...

  • Customer Relationship Executive

    2 weeks ago

    pune, India Cozmo Living Full time

    Customer Relationship ExecutiveLocation: Viman Nagar, PuneCompany: Cozmo Living (Co-Living Company)Job Description:As a Customer Relationship Executive at Cozmo Living, you will play a pivotal role in building and maintaining strong relationships with our residents. Your responsibilities will include addressing customer inquiries, resolving concerns...

  • Customer Relationship Executive

    6 months ago

    Pune, India B.U.Bhandari Motors Pvt. Ltd Full time

    **Only female employee** **Job Profile: - ** Customer Relationship Executive **Basics**: Any Bachelors **Experience (type of)**: 1-2 years experience as front office executive or Customer relationship executive. **Specialized Knowledge**:Communication skills, Fluency in English, basic telephone etiquettes, team player, ability to work in dynamic...

  • Customer Relationship Executive

    6 months ago

    Mumbai, Maharashtra, India Prama HIKVision India Pvt Ltd Full time

    **Positions: Consultant of Customer Relationship** **Experience**: 1- 4yrs **Requirements**: - Excellent communication skills - Good Knowledge for Ms.Office - Proficiency in Hindi & English is mandatory - Presentable personality - Graduate **Job Profile**: - Building and maintaining profitable relationship with all internal & external customers -...

  • Customer Relationship Executive

    5 months ago

    Pune, India Car Cupid Full time

    **Job Description: Customer Relationship Management Executive** **Company: Car Cupid** **Position: Customer Relationship Management Executive** **Location: Pune, Maharashtra** **About Car Cupid**: Car Cupid is a leading car modification company that specializes in providing high-quality and innovative automotive solutions to car enthusiasts. We pride...

  • Customer Relationship Executive

    2 weeks ago

    Pune, India Cozmo Living Full time

    Customer Relationship ExecutiveLocation: Viman Nagar, PuneCompany: Cozmo Living (Co-Living Company)Job Description:As a Customer Relationship Executive at Cozmo Living, you will play a pivotal role in building and maintaining strong relationships with our residents. Your responsibilities will include addressing customer inquiries, resolving concerns...

  • Customer Relationship Executive

    2 weeks ago

    Pune, India Cozmo Living Full time

    Customer Relationship ExecutiveLocation: Viman Nagar, PuneCompany: Cozmo Living (Co-Living Company)Job Description:As a Customer Relationship Executive at Cozmo Living, you will play a pivotal role in building and maintaining strong relationships with our residents. Your responsibilities will include addressing customer inquiries, resolving concerns...

  • Customer Relationship Executive

    2 weeks ago

    Pune, India Cozmo Living Full time

    Customer Relationship ExecutiveLocation:Viman Nagar, PuneCompany:Cozmo Living (Co-Living Company)Job Description:As a Customer Relationship Executive at Cozmo Living, you will play a pivotal role in building and maintaining strong relationships with our residents. Your responsibilities will include addressing customer inquiries, resolving concerns promptly,...

  • Customer Relationship Executive

    5 months ago

    Wagholi, Pune, Maharashtra, India Crowning Consulting Full time

    **Job Title**: Customer Relationship Executive (Service) **Key Responsibilities**: - Provide accurate information about products, pricing, promotions, and dealership services to customers. - Assist customers in selecting the right vehicle based on their needs, preferences, and budget. - Maintain detailed records of customer interactions, inquiries, and...

  • Customer Relationship Executive

    6 months ago

    Mumbai, Maharashtra, India Enrolsy Full time

    We are looking for a qualified **Customer Relationship Executive **to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. To be successful as a customer support executive, you should display excellent interpersonal...

  • Customer Relationship Executive

    6 months ago

    Prabhadevi, Mumbai, Maharashtra, India Menschen Consulting Pvt Ltd Full time

    Opportunity For a leading manufacturer of high-quality fabrics -Customer Relationship Executive-Lower Parel(W) Position :Customer Relationship Executive Location: - Lower Parel(W) Experience : 1-2years RegardsMadhusudan Burman 8103518989 Pay: ₹10,000.00 - ₹20,000.00 per month Schedule: - Day shift **Experience**: - total work: 1 year...

  • Customer Relationship Executive

    6 months ago

    Viman Nagar, Pune, Maharashtra, India Convertex India Pvt. Ltd. Pune Full time

    Qualify leads from marketing campaigns as sales opportunities - Present our company to potential clients - Identify client needs and suggest appropriate products/services - Customize product solutions to increase customer satisfaction - Build long-term trusting relationships with clients - Proactively seek new business opportunities in the market - Set up...