Customer Relationship Executive

2 weeks ago


Pune, India Cozmo Living Full time

Customer Relationship Executive

Location: Viman Nagar, Pune

Company: Cozmo Living (Co-Living Company)


Job Description:

As a Customer Relationship Executive at Cozmo Living, you will play a pivotal role in building and maintaining strong relationships with our residents. Your responsibilities will include addressing customer inquiries, resolving concerns promptly, and ensuring a seamless move-in and move-out process. You will also gather feedback to enhance customer satisfaction and collaborate with internal teams to deliver exceptional co-living experiences.


Key Responsibilities:

  • Handle resident inquiries and resolve issues effectively.
  • Facilitate smooth onboarding and check-out processes.
  • Maintain accurate records of customer interactions and feedback.
  • Collaborate with operations and sales teams to address customer needs.
  • Ensure customer satisfaction by providing timely support and solutions.


Qualifications:

  • Strong communication and interpersonal skills.
  • Proactive and customer-centric attitude.
  • Ability to multitask and problem-solve efficiently.
  • Prior experience in customer service or hospitality is a plus.


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