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Customer Relationship Executive

6 months ago

Pune, India Car Cupid Full time

**Job Description: Customer Relationship Management Executive**

**Company: Car Cupid**

**Position: Customer Relationship Management Executive**

**Location: Pune, Maharashtra**

**About Car Cupid**: Car Cupid is a leading car modification company that specializes in providing high-quality and innovative automotive solutions to car enthusiasts. We pride ourselves on our dedication to customer satisfaction and delivering exceptional services that enhance the performance, appearance, and overall driving experience of our clients' vehicles. As we continue to grow, we are seeking a passionate and dynamic Customer Relationship Management Executive to join our team and play a crucial role in maintaining strong relationships with our valued customers.

**Responsibilities**:
Maintain a friendly and professional demeanor while effectively conveying the company's commitment to customer satisfaction.

**Order Management**: Handle customer orders for car modification services, ensuring accurate documentation and proper follow-up throughout the process.
Collaborate with the internal teams (sales, production, and logistics) to ensure seamless order fulfillment and timely delivery.

**Customer Issue Resolution**: Proactively identify and address customer concerns, providing swift resolutions to problems or complaints.
Escalate complex issues to the relevant departments and follow up until a satisfactory resolution is achieved.

**Upselling and Cross-selling**: Identify opportunities for upselling and cross-selling our products and services to existing customers based on their needs and preferences.
Demonstrate a deep understanding of Car Cupid's offerings to present compelling upgrade options.

**Customer Feedback and Analysis**: Collect and analyze customer feedback to gain insights into their preferences, pain points, and overall satisfaction with our services.
Use feedback data to improve service quality and enhance the customer experience.

**Database Management**: Maintain accurate and up-to-date customer records in the CRM system, ensuring data integrity and security.

**Collaborative Teamwork**: Collaborate with different teams within Car Cupid to streamline processes and improve overall customer experience.

**Requirements**:

- Bachelor's degree in Business Administration, Marketing, or a related field.
- Proven experience in customer relationship management or a related role.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict resolution abilities.
- Customer-focused mindset with a passion for delivering outstanding service.
- Ability to work independently as well as part of a team.
- Proficiency in using CRM software and other relevant tools.
- Automotive knowledge or interest is a plus.
- Ability to multitask and handle a high volume of customer interactions.

Join our dynamic team at Car Cupid and be part of an exciting journey to transform the automotive experience for our customers. If you are enthusiastic about cars and dedicated to providing exceptional customer service, we'd love to hear from you

To apply, please submit your updated resume and a cover letter detailing your relevant experience and why you believe you would be a great fit for the Customer Relationship Management Executive position at Car Cupid.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 8789853253