Customer Relationship Management Executive

4 days ago


Pune, India Lokmanya Multipurpose Co-Op. Society Ltd Full time

About the Company: Lokmanya Multipurpose Co-operative Society is a leading cooperative society

dedicated to serving the local community in 4 states (Karnataka, Maharashtra, Goa and Delhi). Our society

provides a wide range of financial services, including banking, loans, investments, insurance, and more. We

are committed to delivering superior customer service and maintaining the highest standards of

professionalism.


Job Summary: Lokmanya Multipurpose Co-operative Society is seeking an experienced and

strategic-minded CRM executive (Customer Relationship Management) to join our team at the Head Office in

Pune. The CRM executive will be responsible for developing and implementing effective customer

relationship programs and strategies to enhance customer satisfaction and loyalty.


Qualification: Post-graduate degree in Marketing, Business Administration, or a related field is preferred.


Location: Pune, Maharashtra


Experience required: 3 years & above


Roles & Responsibilities:

● Develop and implement comprehensive CRM strategies and programs to build and strengthen

customer relationships.

● Create and oversee loyalty programs to enhance customer retention and drive repeat business.

● Define and monitor key performance indicators (KPIs) to measure the effectiveness of CRM

initiatives and loyalty programs.

● Collaborate with cross-functional teams to ensure seamless integration of CRM initiatives across

various departments.

● Implement CRM software and systems to manage customer data, communication, and engagement.

● Design and execute targeted marketing campaigns to engage and nurture customer relationships.

● Develop and maintain customer segmentation strategies for personalized communication and

offerings.

● Monitor customer feedback and complaints, and implement strategies to address and resolve

customer issues.

● Prepare regular reports and presentations on CRM performance and present findings to management.


Skills required:


● Designing loyalty programs.

● Strong analytical skills

● Excellent communication, interpersonal, and leadership skills.

● Proven ability to work collaboratively with cross-functional teams.


If you are interested in this opportunity, please send your updated resume to

applicationinvites@gmail.com



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