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IT Support

2 months ago

Wagle Estate Thane Maharashtra, India ComUnus Technologies Pvt Ltd Full time

ComUnus is **#hiring** **IT Support** Position
Exp.Req : 2-3 years
No of Position :15
Work Location : Pune

Work From Office

**Roles & Responsibilities**:
**End-User Support**:

- Diagnose and resolve hardware, software, and network-related issues.
- Assist users with setting up new devices, software installations, and system configurations.

**Helpdesk Management**:

- Prioritize and manage helpdesk tickets to ensure timely resolution of issues.
- Escalate complex problems to appropriate teams and follow up on issue resolution.
- Maintain accurate records of helpdesk interactions and resolutions.

**Hardware and Software Troubleshooting**:

- Troubleshoot and resolve hardware problems, including desktops, laptops, printers, and peripherals.
- Assist with software-related issues, including installations, updates, and compatibility problems.

**User Training**:

- Conduct user training sessions to enhance end-users' understanding of technology and systems.
- Create and update user documentation and guides to promote self-help solutions.

**IT Infrastructure Support**:

- Assist in the maintenance and administration of IT infrastructure, including servers, networks, and security systems.
- Collaborate with IT teams to implement and support IT projects.

**Security and Compliance**:

- Ensure compliance with IT security policies and procedures.
- Assist in the implementation and monitoring of security measures to protect against data breaches and unauthorized access.

**Continuous Improvement**:

- Identify opportunities for process improvement and make recommendations to enhance the efficiency of IT support services.
- Stay updated on industry trends and technologies to contribute innovative solutions.

**Requirements**:

- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 2-3 years of proven experience in IT support or helpdesk roles.
- Strong knowledge of hardware, software, and network troubleshooting.
- Excellent communication and customer service skills.
- Ability to work independently and collaboratively in a team environment.
- Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are a plus.

**Job Types**: Full-time, Permanent

Day range:

- Monday to Friday

Shift:

- Day shift
- Morning shift

Ability to Commute:

- Wagle Estate, Thane, Maharashtra (required)

Work Location: In person

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